Application Support Developer

About the role

At Avanade we create change for a living, and joining us is your chance to do the same. Founded in 2000 by Accenture LLP and Microsoft Corporation, we have 22,000 people in more than 20 countries helping the world's biggest and most innovative organizations realize results in a digital world – with business technology solutions, cloud and managed services that combine insight, innovation and expertise in Microsoft technologies. Find out more at avanade.com/careers

Avanade is seeking a highly motivated individual to provide application development services for our clients in Financial Services and Mortgage securities industry. Successful candidate will be part of a team located in Ottawa. The candidate will be trained to provide production support for various systems/environments. Candidate will learn each application's end-to-end function and be responsible for resolving incidents/problems and monitoring/availability of the applications to exceed SLA's.

Candidate is responsible for the recovery of applications from production outages, which includes determining application or infrastructure components that are failing/impacted, engaging and leading resources from various support organizations, escalating as needed, and communicating status to the Service Delivery Lead. Perform root cause analysis and identify long-term resolution to prevent reoccurrence. Identify improvements in logging, monitoring, and support documentation and tools to improve the team's capability to identify cause and expedite recovery. Position may requires participation in a frequent on call rotation with 24/7 support responsibilities.

Successful candidate will understand the importance of maintaining highly available applications and exceeding established SLA's for our clients, and will be results driven and welcoming of challenges and the related accountability. Will possess a passion for world-class production support and enthusiasm for working with a great team in a fast paced, dynamic environment. Will have excellent written/oral communication, analytical, interpersonal and team building skills built on a strong foundation of information technology experience.

Additional Responsibilities:

  • Research and learn new technologies
  • Work as part of a larger team to influence and improve the maintainability and availability of our applications
  • Complete assignments with attention to detail while exhibiting outstanding organizational skills
  • Possesses flexibility and adaptability and creates an environment of teamwork and collaboration
  • Research production issues to determine if the issue is environmental or functional and determine next step toward resolution.
  • Write support documentation and non-functional requirements that help improve the recoverability of our systems

About you

You are a big-picture thinker. You think analytically but know how to execute practically. Your sharp mind and organizational and communication skills enable you to assess complex business needs and translate them into software functionality and underlying technologies.

About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 27,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.

Qualifications

Skills

The candidate must have a good knowledge and practical experience supporting one of the following Microsoft products and technologies:

  • .Net application
  • C#
  • SharePoint VB.NET SQL
  • SSRS
  • Javascript
  • Advanced .NET
  • SharePoint architecture

Professional background (Education & Qualification, Years of Experience)

  • Minimum 2 years of Application support experience
  • Bachelor's Degree or higher in Computer Science, Computer Engineering, or related field

Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, marital status or any other protected status. Avanade is also committed to providing accommodations for persons with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act.

Requisition ID - 46099

Avanade is the leading provider of innovative digital and cloud-enabling services, business solutions and design-led experiences, delivered through the power of people and the Microsoft ecosystem. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation and has 30,000 professionals in 24 countries. Visit us at www.avanade.com.


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