Analyst, Risk & Quality Program

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

The Risk & Quality Program Analyst supports the execution of programs and projects assigned to the Risk & Quality delivery teams. Under the direction of the Risk & Quality Delivery Services Manager, the Risk & Quality Program Analyst coordinates day-to-day delivery activities, liaising with internal and external resources to ensure timely and effective task coordination across multiple projects, communicate project status, escalate critical risks and issues, and manage inter-project dependencies. The Risk & Quality Program Analyst works within organizational, client, resource and technical constraints to achieve optimal project outcomes, captures lessons learned, and makes recommendations for the ongoing improvement of delivery processes

KEY RESPONSIBILITIES

  • Provide leadership for assigned programs and projects, with the ability to work on multiple efforts simultaneously, to prioritize work, and meet deadlines
  • Provide knowledge of program and project management frameworks
  • Manage internal and external stakeholders
  • Document, maintain and publish project artifacts
  • Communicate program and project progress
  • Assist delivery teams in quantifying and qualifying risks, identifying mitigation strategies and escalating when appropriate
  • Assist delivery teams in identifying and resolving cross-project dependencies
  • Provide input to delivery roadmaps and release plans
  • Provide input to the development of customer training and on-boarding materials, and assist with the planning and scheduling of training activities as needed

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

EDUCATION AND EXPERIENCE

  • Bachelor's Degree
  • Minimum of 2 years' experience in project management or healthcare/insurance knowledge specific to the product.
  • Working knowledge of practice management workflows and/or software
  • Experience managing projects of varying size and complexity
  • Demonstrated ability to cultivate strong customer relationships
  • Ability to diplomatically handle sensitive situations with internal and external customers
  • Project Management Professional certification (PMP) a plus
  • Advanced studies in Business Administration, Healthcare Administration or related field a plus

SKILLS AND KNOWLEDGE

  • Proficiency in project management
  • Excellent written and oral communication skills
  • Excellent interpersonal skills; proven experience working as both a leader and member of a team

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.


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