Autodesk

Designated Support Specialist- Civil Infrastructure

3+ months agoTokyo, Japan

Job Requisition ID #

21WD46239

Position Overview ポジション概要

大手のお客様を支援するチームの一員として,お客様の課題を解決するために,Autodesk製品の利用を促進するための最大2~3時間程度のオンライン技術トレーニング等を提供します。また,お問い合わせの対応は別のテクニカルサポートチームが行っていますが,お客様がサポートをスムーズに利用できるように後方で支援を行います。
お客様,営業チーム等,様々なメンバーとコミュニケーションを行うポジションです。技術には自信があるが,将来を見据えてビジネスのコミュニケーション力を磨きたい方にはベストなポジションです。

Autodesk Global Product Support is looking for highly motivated trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes. If you have a proven customer focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans. We are looking for a professional with Civil, Infrastructure or related fields experience, supporting a broad range of technologies in large-scale enterprise environments. This person will mainly work closely with existing and future Major Accounts in Japan. You will join the Designated Support Specialist group within the Customer Success Organization as part of our 2000+ person Worldwide Field Operations organization - a team that values professional development and rewards high performance. Our Designated Support Specialists are responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.

Minimum Qualifications求める知識と能力

•土木,インフラストラクチャ,CIMまたは関連分野での2年以上の経験
•Civil3Dの専門知識
•InfraWorksの専門知識
•BIM360,Revit等の専門知識があれば尚可
•チームプレイヤーである事
•トラブルシューティングおよび分析の能力
•日本語に堪能である必要があります
•英語会話の能力は必須ではありません。できれば尚可

※マネージャーからスペシャルメッセージ~Video Message from Manager~

https://www.youtube.com/watch?v=P911KDWA1MA

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

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Job ID: autodesk-21WD46239