Autodesk

Conversational Designer, People Experience (Hr)

1 month agoAtlanta, GA

Job Requisition ID #

21WD46231

Position Overview

Contribute to a program that will enhance the employee experience at Autodesk and redefine the way workers find information and support.Support the intersection ofHR service delivery,interaction& conversationdesign, andemployee experience analysis. You will be helpingto develop and enhanceAI-driven conversational experiences that are personalized, intuitive, and inclusive.

What's in it for you:

  • Work as part of a cross-functionalteam includingproductleaders,content leaders,developers, and analyststo drive an exciting, transformative initiative for the company
  • Utilize conversational experiences to foster a culture of belonging that enables our employees to bethemselves, do their best work, and connect to our purpose

  • Contribute to the next generation ofvirtualassistanttechnologyto provide an exceptionalemployeeexperience

Responsibilities

  • Define and developthe conversationalpatterns, language, dialogue, and overall personality for avirtualassistant that provides information and support for Autodesk employees across multiple organizations,subject areas, and geographies
  • Serve as the designer of HR-related experiencesand collaborate closely with content strategists and user experience designers to match brandandinternal design standards
  • Create design deliverables, including persona and style guidelines, sample dialogues, and conversation flow diagrams to effectively communicate text and voice interactions

  • Refine the voice and tone for the digital assistant through analysis of the current state, continuous improvement, andglobal expansion
  • Collaborate with developers to ensure conversation designs are correctly translated in development and production
  • Perform analysis of and research into ways to enhance and expand thevirtualassistant's scope, persona, and conversational abilities, and present recommendations
  • Use data,research, and cultural competenciesto evaluate thevirtual assistant's effectiveness and accuracy, and push for continuous improvement that shows realengagement and trust from employees

Minimum Qualifications

  • 3+ years in a professional capacity demonstrating exceptionalHR service deliveryin support of a world-class employee experience. Experience with chat service delivery is a plus
  • Strong writingand communicationskillswith particular emphasis oninclusive language best practicesfor a globalanddiverse workforce.Experience with written dialogue isplus
  • Experience with content strategy to includeastrongunderstanding ofbrand, voice, and tone
  • Analytical abilities to identify feedback trendsfrom conversational datathat represent the biggest sources of employee friction and exclusion
  • Ability to connect and partner with leaders and colleagues acrossall parts of Autodesk in support of a world-class employee experience

Preferred Qualifications

  • Experiencewith Watson, Rasa, Lex,Dialogflow, ServiceNow, or other conversational AI developer platforms
  • Experience supporting Diversity and Belonging initiatives orserving onan Employee Resource Group leadershipteam
  • Experience supportingservice delivery or product launches acrossglobalgeographic regions

The Ideal Candidate

  • Has a passion forusing language to connect with and serve all employees across a global and diverse workforce,with a deep understanding of conversational flow and dialogue patterns
  • Understands appropriateand inclusiveuse of voice and tone, and their importance inanemployeeservice context
  • Is able tomanage multiple initiatives concurrently and coordinate among many stakeholders

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

Job ID: autodesk-21WD46231