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Austin Pets Alive!

IT Manager

Austin, TX

Information Technology (IT) Manager

Austin Pets Alive! (APA!) is one of Austin's most dynamic and best-loved nonprofits. The organization is the leader in the no kill movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues, treats, and adopts out 10,000 homeless dogs and cats each year, providing the safety net for Austin's most at-risk shelter pets, which helps Austin to be a no-kill city, while also assisting other communities in saving homeless animals. The organization is distinguished by the scrappiness of its grassroots, non-traditional community-based animal rescue work.

The organization continues to innovate best practices to save lives and teaches its renowned lifesaving model through American Pets Alive!, APA!'s national division. In 2020, AmPA! began the Human Animal Support Services (HASS) project, a collaborative movement of more than 10,000 animal welfare professionals working in nearly 1,900 organizations. HASS is the first-of-its-kind collective of shelters and animal welfare professionals coming together to build community-focused animal services that better meet the needs of people and pets by keeping human-animal families together and keeping pets unnecessarily out of shelters.

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The IT Manager is responsible for managing the information technology resources and websites for APA!. This position oversees the technology department and utilization plans and is involved in furthering the organization's strategic direction, development and future growth in the technology arena, including oversight of website functionality, maintenance, and performance.

The IT Manager is responsible for managing the information technology resources and websites for APA!. This position oversees the technology utilization plans and is involved in furthering the organization's strategic direction, development and future growth in the technology arena within the organization.The IT Manager is expected to maintain a high level of professional standards and ethics while maintaining a positive approach to day-to-day work activities.

RESPONSIBILITIES:

  • Analyze IT infrastructure, systems, and website performance to assess operating costs, productivity levels, upgrade requirements, and other metrics in order to recommend needed infrastructure improvements to meet current and future organizational needs, maintaining knowledge of new technology, trends, and best practices, and how they might assist APA! in carrying out its mission
  • Develop, implement and oversee risk mitigation strategies, security of systems, networks, and enterprise information while ensuring compliance with data security and privacy requirements including conducting periodic audits and due diligence checks of security protocols and systems evaluations for vulnerabilities
  • Maintain the GSuite environment for the Austin Pets Alive organization including administration of email accounts, groups, resources, sites, spanning backup, global Settings, email blacklists, and security response
  • Ensure website quality and efficiency by conducting regular tests; maintain back-ups, updates, and firewalls; identify and respond to all website issues that do not require content or front-facing design expertise, including website security breaches, and work with contracted vendors when necessary
  • Establish, implement and ensure compliance of technology standards, SOP's, policies and processes
  • Create timeline to maintain, service, and replace IT equipment, security camera systems, and VOIP systems; and to evaluate IT services and vendors, and update contracts
  • Provide technical support, troubleshooting, and guidance to staff
  • Manage the procurement of hardware and software and maintain effective equipment inventory, to ensure that the organization has high quality, efficient systems
  • Maintain software licensing for end-user products
  • Develop and implement business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss
  • Supervise, coach and develop staff, including leading the hiring process for a Help Desk technician
  • Support technical onboarding and offboarding needs
  • Collaborate with users, vendors, technicians, and managers to understand and assess computing and system needs and requirements.
  • Communicate the goals, policies, and procedures of the company; and develop plans to implement these needs.
  • Evaluates current technology use and needs of the company and recommends software and hardware improvements.
  • Remains current on advances in technology.
  • Prepares and delivers operational or project progress reports.
  • Implements and oversees operational budget and expenditures.
  • Performs other related duties as assigned.

QUALIFICATIONS:

  • 5 years' experience in information technology and database management
  • Demonstrated experience with software architecture design, implementation and maintenance
  • Strong understanding of IT security protocols and risk mitigations strategies, hardware and software procurement, and inventory management of IT equipment
  • Familiarity with scripting languages, including but not limited to MySQL
  • Demonstrated experience with the Google Apps suite (e.g. Drive, Mail)
  • Experience with system administration of Linux-based DNS, web, and cloud servers
  • Outstanding interpersonal and collaboration skills
  • Experience with leading and mentoring staff
  • Ability to explain technical problems and offer solutions to those without technological training

USEFUL SKILLS & EXPERIENCE:

  • DNS administration through Cloudflare
  • Python, Docker and CraftCMS
  • Proficient working with APIs
  • Apache2 web server experience
  • DigitalOcean experience

PHYSICAL JOB REQUIREMENTS:

  • Prolonged periods of sitting at a desk and working on a computer; repetitive use of computer equipment
  • On-Site with opportunity for Hybrid, upon completion of 90 day introductory period.

WORK ENVIRONMENT:

  • Exposure to environmental conditions that include working with and near animals
  • Uses own transportation for travel and transport to all locations: TLAC, Tarrytown, and Thrift Store locations
  • While onsite may be exposed to unpleasant odors and noises

EXPECTATIONS:

  • Must embody APA!'s core values of innovation, respect, drive, resourcefulness, and inclusion
  • Commitment to APA!'s customer experience expectations
  • Willing and committed to working well with staff and volunteers in all roles
  • Follow the established chain-of-command to solve problems if/when they arise

TIME COMMITMENT: This is a full-time, exempt position. Minimum of 40 hours per week with on-call responsibilities for critical IT infrastructure failures during business hours. APA! is open 7 days a week.

WORKING RELATIONSHIPS: This position will report to the Director of Strategic Human Resources, or another individual designated by APA!

LOCATION:

  • APA! Main - Town Lake Animal Center 1156 West Cesar ChavezAustin, TX 78703
  • May travel to offsite locations as needed

BENEFITS: Austin Pets Alive! is proud to offer a competitive benefits package for full-time employees, including up to 95% subsidy on employer sponsored medical coverage, subsidized and voluntary life insurance, voluntary dental, vision and short term disability options, all effective the first day of employment. We also offer voluntary wellness and emergency sick plans, up to 2% match on 401(K) retirement plan, supplemental benefits, subsidized pet insurance, flexible spending accounts and additional life coverage. Full-time employees receive 6 paid holidays and accrue 10 days paid time off during the first year of employment, with a third week of PTO accrual upon completion of 12 months of employment. Employee's will also receive professional development opportunities through APA!'s ongoing mission to advance our animal welfare professionals in our life saving work.

Pay Range: $75,000 - $100,000 per year

Client-provided location(s): Austin, TX, USA
Job ID: AustinPetsAlive-8a7887ac848833f10184a214e482556c
Employment Type: Other

This job is no longer available.

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