VTC Field Support Specialist (Duluth)


Responsibilities Include:

  • Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
  • Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. 
  • Troubleshooting and solving technical issues related to end user equipment hardware and software
  • Ensuring customer satisfaction is achieved.


  • Additional Information:

    Required Skills, Experience, and Education: Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate's degree and five (5) years of experience.
  • Highly skilled in installing, repairing and troubleshooting VTC devices and systems
  • Demonstrated ability to read and understand technical manuals and schematics
  • Able to manage time and priorities effectively
  • Able to work efficiently with minimal supervision
  • Proficient in working with end-users remotely
  • Familiar with Active Directory security and policies
  • Excellent analytical and problem solving skills
  • Outstanding communication skills to relate with team members and support workers

  • CompTIA A+, Vendor certifications desired, e.g., Cisco, Polycom

    Required Clearance: Candidate must have a TS/SCI polygraph clearance


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