VOC Functional Lead (Tysons)
Overall Management of the Video Operations Group: Lead Team responsible for maintaining, analyzing, troubleshooting, repairing and supporting all networked Audio Visual (AV), Voice and Video over IP (VVoIP), Voice over IP (VoIP) and Video Teleconferencing (VTC) services to include hardware, software, network, and scheduling components necessary to deliver real-time voice and video communications. Configure devices in accordance with security policies. Monitor capacity and utilization. Provide trending and capacity planning services to analyze and plan for efficient utilization and management of the networked services. Troubleshoot and correct all detected or reported network faults or outages. Program switching fabric to enable control panel functionality IAW current architectures. Manage an enterprise VVoIP and VTC dial-plan. Provide AV programming and engineering. Perform local touch labor installing, removing, or replacing VoIP and Voice over Secure IP (VoSIP) end user devices Troubleshoot end user devices to determine reason for outage and return to service. Perform account management functions. Ensure that trouble ticket items are investigated and resolved and that necessary equipment repairs are performed and documented. Work with vendors, clients, carriers and technical staff on unified capabilities implementation, optimization and ongoing management. Other duties as assigned. Provide assistance via remote access, phone, or in person. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with network hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of resources.
More About the Role: The successful candidate must be able to communicate clearly and succinctly both written and orally, have strong leadership skills, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users. Provide infrastructure engineering designs, builds, and escalated support to services and products. Support network engineering activities that span across multiple disciplines and platforms.
Required Skills, Experience, and Education: Candidate must have a total of 12 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 12 years of work history OR an Associate's and 10 years, a Bachelors' and 8 years, a Masters and 6 years or a PhD and 2 years of work history.
6 years of recent specialized Experience working with and supporting Cisco Routers and Switches in a complex enterprise environment. Experience with Cisco Unified Communications Manager.
Must have the following certification: CCNA - Video or security +.
Required Clearance: TSSCI with Polygraph.
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