Staff UX Researcher


You have the unique opportunity to be a part of a transformational team that will promote new process innovation within AT&T, through modern practices of design and design thinking methods. The Design Technology team acts as a startup inside AT&T. This highly talented team creates irresistible experiences and desirable products by uncovering the unmet needs of the customer as inspiration. In this high-paced, creative environment, we know that our people will make all the difference in our success. We need energy, curiosity and a relentless interest in creating the best customer experience!

Responsibilities:

As a UX Researcher, you will:

- Work with Senior UX Researchers to inform design and design strategy using a variety of UX research methods and design principles.

- Have working knowledge of both primary and secondary research methods and practices.

- Be familiar with both qualitative and quantitative analysis methods.

- Apply human behavior principles and methodologies to research problems in order to design the best customer experience for AT&T products and services.

- Develop user-experience research plans, collect data, moderate design testing sessions with internal and external stakeholders and deliver research reports.

Additional Information:

Required Experience & Characteristics:

- Basic knowledge of UX research methods and design principles.

- Experience in independently managing smaller-scale projects.

- Ability to apply knowledge and professional experience to the development of AT&T design processes, roles and resources.

- Excellent communication, presentation, interpersonal and analytical skills; able to communicate complex concepts clearly and persuasively across different audiences and varying level of the organization

- Practical real-world experience in research (0-3 years) with working knowledge of conducting research projects independently.

- Advanced computer software skills.

- Preferred Masters of Science degree in Human Computer Interaction, Interactive Media, or Human Factors Engineering or similar area.

You will be required to provide a Portfolio, Resume and Cover Letter to be considered.



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