Sr UX Researcher


About Our Team

You have the unique opportunity to be a part of a transformational team that will promote new process innovation within AT&T, through modern practices of design and design thinking methods.

The Design Technology team acts as a startup inside AT&T. This highly talented team creates irresistible experiences and desirable products by uncovering the unmet needs of the customer as inspiration. In this high-paced, creative environment, we know that our people will make all the difference in our success. We need energy, curiosity and a relentless interest in creating the best customer experience!

The Senior Lead UX Researcher has a working knowledge of both primary and secondary research methods and practices and is familiar with both qualitative and quantitative analysis methods. Applies human behavior principles and methodologies to research problems in order to design the best customer experience for AT&T Online, Web and Mobile products and services Develops user-experience research plans, collects data, moderates design testing sessions, facilitates workshops with internal and external stakeholders and delivers research reports based on an understanding of how to interpret design principles and standards to evaluate effective designs.

Has advanced knowledge of UX research methods and design principles. Can independently manage multiple large- scale projects involving the management of both internal and external talent. Responsible for applying those levels of knowledge and professional experience to the development of AT&T design processes, roles and resources.

Additional Information:

Preferred Bachelor of Science degree in Human Computer Interaction, Interactive Media, or Human Factors Engineering or equivalent experience. Senior-level, real- world experience in design (8-10 years) with working knowledge of managing projects independently

Location: This position is located in Dallas

Application requirements and instructions: Please submit a resume, cover letter, and portfolio.

About AT&T
The number one thing you need to know about working at AT&T: Our employees like being here. They come together to reach goals, celebrate wins, and make AT&T a fun place to work. We work hard and play even harder. Because with everything we do, #LifeAtATT is always an adventure.

At AT&T, diversity means promoting an environment of inclusion; one in which each individual is valued, and every voice is heard. We recognize all differences - from race, gender, sexual orientation and religion to perspectives, physical and mental abilities, experiences and outlooks. We realize that diversity is more than the right thing to do - it's essential if we want to be successful in the global marketplace.


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