Senior Advanced Analytics

Customer Experience & Analytics Team Mission

We are evangelists for customer experiences that create
trust
with our customers, drive efficiency in our business, and put
daylight between us and the competition.

We are change agents

  • We leverage data and analytics
    to tell persuasive stories that motivate step-change in the customer
    experience
  • We collaborate to create
    holistic, innovative solutions to do what's best for our business,
    employees and customers
  • We prioritize
    decisively, focusing on speed of impact
  • We share our wins,
    celebrate our partners and inspire employees across the business to take
    action

When we are successful, customers will enthusiastically
recommend
AT&T services to their friends, employees will be proud
to say they work at AT&T, and our business results will reflect our
position as a renowned customer experience brand.

The Customer Experience & Analytics team
is looking for a Senior Advanced Analyst to help develop and drive improvements
in our company based on data to improve customer experience, reduce operational
expense, and increase revenue. The analyst must be comfortable with
independently executing the whole analysis process: developing hypotheses and
methodology for the analysis, preforming the analysis using SQL or SAS, summarizing
their findings and recommendations in a persuasive deck, then presenting their
findings to senior leadership. This position is high exposure, and a successful
candidate would have the opportunity to present to officers often.

This position will work with other
analysts, our frontline, and business stakeholders to identify upstream root
causes of customer pain points / volume drivers by analyzing data, developing
and testing hypothesis and performing qualitative research; developing
well-defined, impactful business cases for recommendations; and helping
identify, quantify, plan and implement improvements. The products that will be
the main focus for these projects will be mobility, U-verse, and DIRECTV.

Additional Information:

Education:
  • Bachelor's Degree in a quantitative field (Statistics, Mathematics, Science, etc) or related expertise, advanced degree preferred
  • Data Analyst and Business Analyst Nano degrees


Experience:
  • 5-8 years in analytics
  • Ability to use advanced analytics techniques (statistical-modeling, data visualization, data mining) to extract actionable insights through analysis of large-scale, high-dimensional data
  • Independently develop analysis methodology and hypotheses
  • Distill complex analytics into a simple compelling story with recommendations, then present that story to executive stakeholders
  • Experience in statistical analysis languages tools (SAS, R, SPSS etc.)
  • Proficiency in SQL / Teradata / Vertica ,  knowledge of R and Python
  • Strong conceptual and creative problem-solving skills; ability to work with considerable ambiguity; ability and curiosity to learn new and complex concepts quickly
  • Experience diving into new data that hasn't been analyzed before, and connecting a variety of complex data types from different sources
  • Typically possesses strong understanding of internal business structure and related stakeholders 
  • Lead cross-functional working teams to develop hypothesis, vet findings and collaborate on recommendations



Meet Some of AT&T's Employees

Aaron O.

Architect, Entertainment Group

As a cloud architect, Aaron builds and designs different cloud environments that enable video processing. His work helps customers get whichever channels they want, on whatever device they require.

Jennifer R.

iOS Developer

Jennifer develops mobile applications for AT&T customers. She creates new, easy-to-use features for iPhones and iPads that people haven’t experienced before.


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