Principal Advanced Analytics


normal;background:white"> We are evangelists  for customer experiences that create
trust 
with our customers, drive efficiency in our
business, and put daylight between us and the competition.

normal;background:white"> We are change agents

  • auto;line-height:normal;mso-list:l0 level1 lfo1;tab-stops:list .5in;
    background:white"> We leverage data and analytics
    to tell persuasive stories that motivate step-change in the customer
    experience
  • auto;line-height:normal;mso-list:l0 level1 lfo1;tab-stops:list .5in;
    background:white"> We collaborate to create
    holistic, innovative solutions to do what's best for our business,
    employees and customers
  • auto;line-height:normal;mso-list:l0 level1 lfo1;tab-stops:list .5in;
    background:white"> We prioritize decisively,
    focusing on speed of impact
  • auto;line-height:normal;mso-list:l0 level1 lfo1;tab-stops:list .5in;
    background:white"> We share our wins, celebrate
    our partners and inspire employees across the business to take action

normal;background:white"> When we are successful,
customers will enthusiastically recommend AT&T services to
their friends, employees will be proud to say they work at
AT&T, and our business results will reflect our position as a renowned
customer experience brand
.

normal;background:white">

normal;background:white"> The Position

normal;background:white">

normal;background:white"> The
Customer Experience & Analytics team is looking for a Principal
Advanced Analyst to help develop and drive improvements in our company based on
data to improve customer experience, reduce operational expense, and increase
revenue. The analyst must be comfortable with independently executing the whole
analysis process: developing hypotheses and methodology for the analysis,
preforming the analysis using SQL or SAS, summarizing their findings and
recommendations in a persuasive deck, and then presenting their findings to
senior leadership. This position is high exposure, and a successful candidate
would have the opportunity to present to officers often.

normal;background:white">

normal;background:white"> This position will work
with other analysts, our frontline, and business stakeholders to identify
upstream root causes of customer pain points / volume drivers by analyzing
data, developing and testing hypothesis and performing qualitative research;
developing well-defined, impactful business cases for recommendations; and
helping identify, quantify, plan and implement improvements. May include use of
predictive modeling and machine learning. The products that will be the
main focus for these projects will be mobility, U-verse, and DIRECTV.

normal;background:white"> Education:
  • auto;text-align:justify;line-height:normal;mso-list:l1 level1 lfo2;
    tab-stops:list .5in;background:white"> Bachelor's Degree in a quantitative field (Statistics,
    Mathematics, Science, etc.) or related expertise, advanced degree
    preferred
  • auto;text-align:justify;line-height:normal;mso-list:l1 level1 lfo2;
    tab-stops:list .5in;background:white"> Data Analyst and Business Analyst Nano degrees

normal;background:white">

normal;background:white">

normal;background:white">

Additional Information:

normal;background:white"> Experience:
  • auto;text-align:justify;line-height:normal;mso-list:l0 level1 lfo1;
    tab-stops:list .5in;background:white"> 5-8 years in analytics
  • auto;text-align:justify;line-height:normal;mso-list:l0 level1 lfo1;
    tab-stops:list .5in;background:white"> Ability to use advanced analytics techniques
    (statistical-modeling, data visualization, data mining) to extract
    actionable insights through analysis of large-scale, high-dimensional data
  • auto;text-align:justify;line-height:normal;mso-list:l0 level1 lfo1;
    tab-stops:list .5in;background:white"> Independently develop analysis methodology and
    hypotheses
  • auto;text-align:justify;line-height:normal;mso-list:l0 level1 lfo1;
    tab-stops:list .5in;background:white"> Distill complex analytics into a simple compelling story
    with recommendations, then present that story to executive stakeholders
  • auto;text-align:justify;line-height:normal;mso-list:l0 level1 lfo1;
    tab-stops:list .5in;background:white"> Experience in statistical analysis languages tools (SAS,
    R, SPSS etc.)
  • auto;text-align:justify;line-height:normal;mso-list:l0 level1 lfo1;
    tab-stops:list .5in;background:white"> Proficiency in SQL / Teradata / Vertica ,  knowledge of R and Python
  • auto;text-align:justify;line-height:normal;mso-list:l0 level1 lfo1;
    tab-stops:list .5in;background:white"> Strong conceptual and creative problem-solving skills;
    ability to work with considerable ambiguity; ability and curiosity to
    learn new and complex concepts quickly
  • auto;text-align:justify;line-height:normal;mso-list:l0 level1 lfo1;
    tab-stops:list .5in;background:white"> Experience diving into new data that hasn't been
    analyzed before, and connecting a variety of complex data types from
    different sources
  • auto;text-align:justify;line-height:normal;mso-list:l0 level1 lfo1;
    tab-stops:list .5in;background:white"> Typically possesses strong understanding of internal
    business structure and related stakeholders 
  • auto;line-height:normal;mso-list:l0 level1 lfo1;tab-stops:list .5in;
    background:white"> Lead cross-functional working
    teams to develop hypothesis, vet findings and collaborate on
    recommendations
  • auto;line-height:normal;mso-list:l0 level1 lfo1;tab-stops:list .5in;
    background:white"> Provides mentorship to other analysts
    on the team.



Meet Some of AT&T's Employees

Aaron O.

Architect, Entertainment Group

As a cloud architect, Aaron builds and designs different cloud environments that enable video processing. His work helps customers get whichever channels they want, on whatever device they require.

Jennifer R.

iOS Developer

Jennifer develops mobile applications for AT&T customers. She creates new, easy-to-use features for iPhones and iPads that people haven’t experienced before.


Back to top