NOC-Help Desk Technician (Government)

    • Melbourne, FL

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.

For the DIA Directorate of Science and Technology (DS&T), the Advanced Technology Integration Program (ATIP) provides IT managed services for Special Access Program (SAP) systems supporting activities to enable DIA's sensitive technical collection.

AT&T has an opening for a NOC-Help Desk Technician to support the ATIP systems in providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs and develop and field advanced technical collection capabilities and systems that leverage emerging methods, phenomenologies, and technologies.

Job Duties/Responsibilities:

  • 8x5 manning of the help desk.
  • Respond to user issues and trouble tickets.
  • Solve Tier 1 issues.
  • Forward Tier 2 and 3 issues to appropriate administrators and engineers.
  • Respond to and resolve incident tickets
  • Provide support to Tier 3 network engineers for incident management and projects (site surveys, coordinate and install new equipment)
  • Coordinate network operations, maintenance, repairs, or upgrades
  • Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, inventory
  • Configure and troubleshoot layer 2 switching (VLAN's).
Required Clearance:
Mandatory Security Clearance Requirement: TS/SCI with Polygraph (#polygraph)

Required Qualifications:
  • Layer 1 and Layer 2 network experience.
  • Knowledge of Cisco IOS, Juniper JUNOS, Brocade and Foundry OS.
  • Familiar with Layer 3 protocols
  • Familiar with Visio and Service Now.
  • Skills commensurate with the duties and responsibilities.
  • A Bachelor's Degree from an accredited institute in an area applicable to this position and four (4) years of relevant experience
  • An additional four (4) years of relevant experience may be substituted for the bachelor's degree
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


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