Network Specialist IT Support Lead (Government)
Leads a team providing Local IT, Information Assurance, and Network Support services on three different Networks (NIPR, SIPR and JWICS) for desktop computers, audio-visual, video teleconferences, voice over IP, applications, and related technologies.
Responsibilities include specifications, installation, and testing of computer systems and peripherals using ITIL version 3 framework. Team provides 8x5x52 on site local IT support to approximately 1200 global users and assists MCNOSC with desktop support for Joint Worldwide Intelligence Communications System (JWICS) users and acts as an interface with Marine Corps Base Quantico G-6, Marine Corps Cyberspace Command (MARFORCYBER) G-6, Marine Corps Intelligence Activity (MCIA) Chief Information Officer (CIO), and Marine Corps Information Operations Center (MCIOC) S-6. Lead develops and implements a process through which incidents are controlled. Identifies, researches, and resolves technical problems as related to the user workstations, software, and other related user equipment. Responds to service requests via Remedy, telephone calls, email, and direct personnel requests for technical support. Documents, tracks, and monitors problems to ensure a timely resolution as defined in the ITIL version 3 framework established guidelines for the Information Technology Service Management (ITSM) discipline for managing information technology (IT) systems, and in accordance with required response times.
Provides Tier II support to end users for either PC, server, or mainframe applications or hardware. Interacts with Marine Corps Intelligence Activity (MCIA) network services, software systems engineering, and applications development to restore service and identify and correct core problems. Recommends system modifications to reduce user problems. Performs weekly information assurance scans utilizing Retina or ACAS to check for IAVA compliance. Remediates any findings identified by the information assurance scans.
At least 3 years in IA technology or a related area. At least five years of demonstrated experience leading senior IT technicians in a local IT network environment.
IAT level II (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP) Certificate. Computing Environment/Operating System Certficate (such as (Microsoft MCITP: 2008 Server Administrator, CISCO's CCNA (Cisco Certified Network Associate), CompTIA Linux+, or Oracle DBA).
Experience with SCSM & Orchestrator Administration. Solid understanding of Microsoft System Center 2012 components with a strong focus on Service Manager and how it integrates with the other suite components.
Experience with Service Manager Authoring, in combination with designing and integrating with run books in Orchestrator. Experience with Orchestrator integration packs. Experience in Model/class based architecture in SCSM/. Extensive PowerShell/scripting experience.
Experience with Internet Information Service (IIS) and HyperText Markup Language (HTML). Experience with PKI.
Required Clearance: Position requires Top Secret security clearance at start of work.
Desired: ITIL v3 Certification. Microsoft Certified Desktop Support Technician (MCDST) Certification. VMware Certified Professional (VCP) Certification.
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
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