Network Field Support Specialist – NET REFRESH (Government)


AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

AT&T has an opening for a Network Field Support Specialist (NET REFRESH) - Performs maintenance, sustainment of existing networks, and identification/correction of issues.

Responsibilities Include:

  • Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation.
  • Support network upgrade projects or initiatives
  • Replace failed networking components as needed.
  • Support end-user connectivity needs.
  • Support the installation, maintenance, operation, and security of the LAN infrastructure and network devices.
  • Manage access to network segments and resources in compliance with network access policies.
  • Update and refresh hardware, operating systems, and software to provide needed functionality and security.
  • Abide by change and configuration management standards
Required Skills, Experience, and Education: Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate's degree and five (5) years of experience.
  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
  • Well-versed in installing windows, software, applications, antivirus and patches
  • Demonstrated ability to read and understand technical manuals and schematics
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  • Able to manage time and priorities effectively
  • Able to work efficiently with minimal supervision
  • Proficient in working with end-users remotely
  • Demonstrated expertise in Microsoft Windows 7 and 10
  • Familiar with Active Directory security and policies
  • Excellent analytical and problem-solving skills
  • Outstanding communication skills to relate with team members and support workers
  • Must be able to lift 50 lbs.
  • Must be able to drive a company vehicle.
Must be available to work an 8-hour shift between the hours of 6am-and 6pm, as determined by management.


Required Clearance: Candidate must have a TSSCI with Polygraph. (#polygraph)

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


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