Manager-Capability Specialist

    • New York, NY

The Capability Specialist team is the connective tissue between Services, Product and Engineering. We resolve client issues, investigate root causes, provide level two support, partner with teams across the organization to drive innovation, and analyze data, all with the goal of maximizing our product and services offerings.

About the team:
The Services team is dedicated to earning customer loyalty while building a world-class organization. We look for people who are consultative, analytical, technically minded, and passionate about helping others. Our team supports other services, and product teams working on the behalf of AppNexus customers. We obsess about making clients massively successful, and strategize to continually evolve products, and processes. Real-time advertising can fundamentally transform our clients' businesses, and we bring it to life for them.

About the job:
• Act as a capability expert and extension of Product and Engineering within Services connecting the field with builders and helping those teams scale
• Work within the capability teams to resolve issues, influence product, reduce services load, improve training, create documentation, eliminate issues and subpar user experiences
• Perform level two support, troubleshooting assistance, and consulting on problem cases
• Innovate ways to increase throughput, prioritize chores, perform tool research, and create automation

About your skills:
• Bachelor's degree in Computer Science, Engineering or related field and at least 2 years of experience in supporting, developing or consulting in a software or related IT field
• Analytical with the ability to dissect large sets of data and provide quantitative findings
• Strong problem solving skills with a willingness to dig into end to end setup and usage of
our systems to pinpoint root cause
• Ability to work on multiple projects with varying priorities and scope
• Strong organization and process-orientation skills, while also being entrepreneurial
• Demonstrable passion for learning advertising technology solutions including, online
media buying/selling and ad network business models, and new technologies (HTML, SQL, JavaScript, Python, Mobile SDK methodology)

More about you:
• You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower others
• You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happen
• You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem
• You believe in not only serving customers, but also empowering them by providing knowledge and tools

AT&T is inspiring human progress through the power of communication and entertainment.

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