IT Telephony Infrastructure Engineer (Duluth)

Provides the planning, design, acquisition, implementation and Tier 3 support of VOIP based communications systems. Optimize end-to-end voice system performance (e.g. capacity, call quality, reliability, and availability).

Key Responsibilities:

  • Meets with customer to develop voice system enhancement requirements.
  • Engineers voice solutions for small, medium and large campus voice environments.
  • Performs engineering studies to determine short and long-range engineering plans and designs of telecommunication systems. Design, integrate, configure, deploy, test various types of voice communications related devices and systems including Cisco call manager voice gateway.
  • Supports one or more of the following: network components of VOIP infrastructure, voice mail, e911, cellular and phone systems and other telecom systems as necessary.
  • Conducts project planning, cost analysis and vendor comparisons. Analyzes network characteristics (e.g. latency, jitter, packet sizes, and throughput), troubleshoots problems, and recommends modification of voice system and network.
  • Coordinates with network engineering team Drafts technical requirements and planning documentation.
  • Assesses vendor patches and new feature rollouts and develops test cases to be used in integration testing.
  • Helps develop installation and maintenance job guides for the technician workforce.


Required Skills, Experience, Certifications and Education:
  • Four (4) years of experience in programs and contracts of similar scope, type, and complexity are required.
  • Associate's degree in engineering technology from an accredited college is required. Two (2) years of additional network engineering experience may be substituted for an Associate's degree.
  • An IAT level II baseline certification as defined by DoD 8570.01-M is required. CCNA, or equivalent, certification or higher required. Both certifications are REQUIRED for this position.

Required Clearance:
Candidate must have a TS/SCI polygraph clearance


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