IT Field Support Specialist (Duluth)

Responsibilities Include:

  • Installing, operating, maintaining,
    repairing and modifying end user devices such as personal computers,
    thin-clients, network interface cards, phones, monitors, printers,
    telephones, printers, pagers, and radios.
  • Performing a variety of maintenance
    and technical support on devices, integrated systems and subsystems, and
    install/configure software at customer and/or field locations. 
  • Troubleshooting and solving
    technical issues related to end user equipment hardware and software
  • Ensuring customer satisfaction is

  • Required
    Skills, Experience, and Education: 
    Minimum education and experience
    level: High school/GED and a minimum of four (4) years of experience.
    Equivalent education and experience: Associate's degree and two (2) years of experience.
    Must be able to lift 40 lbs.  Must be willing to drive an AT&T Motor
    Vehicle for an authorized purpose upon request.

  • Highly skilled in installing,
    repairing and troubleshooting computer hardware and peripherals. Well-versed
    in installing windows, software, applications, antivirus and patches
  • Demonstrated ability to read and
    understand technical manuals and schematics
  • Expertise in Microsoft Office
    Applications (Word, Excel, PowerPoint and Access)
  • Able to manage time and priorities
  • Able to work efficiently with
    minimal supervision
  • Proficient in working with
    end-users remotely
  • Demonstrated expertise in Microsoft
    Windows 7 and 10
  • Familiar with Active Directory
    security and policies
  • Excellent analytical and problem
    solving skills
  • Outstanding communication skills to
    relate with team members and support workers

  • Required Clearance: Candidate must be a U.S. Citizen
    and willing/able to obtain/maintain a security clearance.

    Desired:  DoD 8570
    IAT Level 1 certification or MTA

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