Installation Technician


As a DIRECTV Technician -
Installation, you will be responsible for providing our customers excellent
service through installing, troubleshooting, and upgrading satellite TV
systems.

Essential Duties and
Responsibilities include:

  • Preparing for installations by
    reviewing installation orders, gathering equipment, supplies and tools and
    coordinating schedules with customers.
  • Planning installations by
    evaluating location, locating access and laying-out equipment and wiring
    plan.
  • Establishing satellite TV
    systems by installing equipment, running and pulling cable, programming
    and calibrating equipment while adhering to codes, regulations and
    standards.
  • Verifying satellite TV systems
    for correct functionality and optimal performance by testing equipment and
    connections and identifying and correcting any issues.
  • Maintaining accurate records
    through documenting installations, services and repairs.
  • Maintaining and improving
    service and rapport with customers through listening to their descriptions
    of problems, answering questions and resolving issues through diagnosing,
    troubleshooting, repairing, replacing and/or upgrading components.
  • Referring to schematics,
    manuals and manufacturer's instructions as needed.
  • Maintaining a safe work
    environment by following safe practices and adhering to safety policies.
  • Ensuring adequate supply levels
    by inventorying stock, placing and verifying orders.
  • Updating and improving job
    knowledge by participating in educational opportunities and reading
    technical publications.
  • Enhancing the organization's
    reputation through personal accountability for accomplishing new and
    different requests and always striving to add value.
  • Other duties as assigned.


Additional Information:
  • Must possess a valid driver's
    license in the primary state of residence
  • Must be able to speak clearly,
    concisely, and to communicate effectively in a courteous and professional
    manner
  • Solid written communication
    skills required
  • Must be able to work full time,
    up to and including six days a week; which may include nights, weekends,
    and holidays, as required
  • Must meet company hiring
    criteria for pre-employment screening, including drug test, criminal
    background check, fitness for duty, and MVR check
  • Must be able to obtain all
    necessary certifications, including SBCA, Service, SW iM, and Ka/Ku, as
    required
  • Working knowledge of Microsoft
    Office and inventory software systems preferred
  • SBCA and/or other industry
    certifications preferred
  • Six months experience in
    telecommunications, electrical, construction, or related field preferred
  • Working knowledge of handheld
    electronics, including smart phones, iPads, etc., preferred
  • Must be able to lift up to 80
    pounds and climb ladders up to 40 feet in length
  • Must be able to work in tight
    spaces, including attics and crawl spaces
  • Must be able to work outside in
    extreme weather conditions, including precipitation and temperature
    variations
  • Must be able to stand for
    extended periods of time
  • An essential duty of the position
    of Technician is to install satellite dishes with the use of a ladder on
    customers ‘homes. The ladders used by DIRECTV have been rated by the
    American National Standards Institute (ANSI) to hold a maximum total
    weight (including tool belt and equipment) of 375 lbs. To allow for the
    weight of equipment an individual's weight cannot exceed 275 lbs.


*To perform this job successfully,
an individual must be able to perform each essential duty satisfactorily. The
qualifications and requirements listed are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.


Meet Some of AT&T's Employees

Aaron O.

Architect, Entertainment Group

As a cloud architect, Aaron builds and designs different cloud environments that enable video processing. His work helps customers get whichever channels they want, on whatever device they require.

Jennifer R.

iOS Developer

Jennifer develops mobile applications for AT&T customers. She creates new, easy-to-use features for iPhones and iPads that people haven’t experienced before.


Back to top