Helpdesk Specialist Operations Center Technical Lead (Government)
Serves as the technical lead for the MCCOG Operations Center (24x7x365), which serves as the Systems Control Center for all USMC Enterprise Network systems. Serves as a team consultant to the MCNOSC Battle Captain. Serves as an action officer and has knowledge of IT business processes. Uses Event management tools, BMC Remedy, SharePoint, and Service Operations tools to perform tasks. Troubleshoots to support networking, servers, and applications incident support. Ensures each team member creates a Daily Turnover Log entry in accordance with Watch SOPs. Provides Watch Team Work Updates to the USMC designee each week that outline work performed and work to be accomplished in the upcoming week.
At least 5 years of management experience. At least five years of demonstrated experience leading technical personnel in the fields of business process management and/or managing a service desk environment. Information Assurance Manager (IAM) level II Certificate (CAP, CASP CE, CISM, CISSP (or Associate), GSLC). Understanding of Microsoft Technology stack.
Required: Position requires Top Secret security clearance at start of work.
Desired: ITIL v3 certification
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