Field Support Specialist (Duluth)

Responsibilities
Include:

  • Installing, operating, maintaining,
    repairing and modifying end user devices such as personal computers,
    thin-clients, network interface cards, phones, monitors, printers,
    telephones, printers, pagers, and radios.
  • Performing a variety of maintenance and
    technical support on devices, integrated systems and subsystems, and
    install/configure software at customer and/or field locations. 
  • Troubleshooting and solving technical
    issues related to end user equipment hardware and software
  • Ensuring customer satisfaction is
    achieved.


  • Required Skills,
    Experience, and Education:
    Minimum education and
    experience level: High School/GED with seven (7) years of experience.
    Equivalent education and experience: Associate's degree and five (5) years of
    experience.
  • Highly skilled in installing,
    repairing and troubleshooting VTC devices and systems
  • Demonstrated ability to read and
    understand technical manuals and schematics
  • Able to manage time and priorities
    effectively
  • Able to work efficiently with
    minimal supervision
  • Proficient in working with
    end-users remotely
  • Familiar with Active Directory
    security and policies
  • Excellent analytical and problem
    solving skills
  • Outstanding communication skills
    to relate with team members and support workers


  • Required Clearance: Candidate must be clearable.

    Desired: CompTIA A+, Vendor certifications desired, e.g., Cisco, Polycom


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