Developer, ServiceNow (Government)
- Columbia, MD
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community (IC). We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
Intelink Services provide interagency information sharing, content discovery, and collaboration capabilities on the IC system domains to the IC and its partners in Defense, Homeland Security, Foreign Affairs, and Law Enforcement.
AT&T has an opening for a developer to support the ServiceNow team, in providing support for our ticketing system.
- The candidate will Configure/Customize the ServiceNow system, including creating workflows, build service requests from customer requirements, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service, use scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow, perform integrations and process automation using ServiceNow Orchestration, gather specifications from the IT department and deliver a product/release that meets the needs presented.
- Create requirements definitions and technical specifications documentation plus load, manipulate and maintain data between Service-now and other systems.
- The candidate will work with IT managers to generate views and reports as needed, analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap, be competent with ITIL/ITSM processes, perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application, plus detailed knowledge in CSS and other web technologies.
- The candidate will assess existing ServiceNow usage and recommend forward evolution of ServiceNow capabilities to maximize their use within the development environment.
- DoD 8570 Compliance with IAT level 1 is required
TS/SCI with Poly (#polygraph)
- Fourteen (14) years experience in programs and contracts of similar scope, type and complexity within the Federal Government is required.
- Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required.
- Five (5) years of additional SE experience may be substituted for a bachelor's degree.
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