Data Analyst (Government) Culpeper
The Level 1 (Tier 1) Data Center Support Technician is responsible for detailed Data Center operational documentation and reporting of events with follow-through until resolution. The Data Center Support Team is responsible for monitoring systems across a multi-platform environment and answering incoming calls, processing alerts and tickets while following through to resolution or escalation. The team must follow operational procedures and guidelines established by management to include some knowledge of the business structure and inter-dependencies between departmental applications Each L1 Technician is required to pass the internal L1 Data Center Certification test after an intensive two week training period.
Entry level IT service delivery experience - Experience with Microsoft server products - Experience with Remedy incident management system - Basic knowledge of PC and Server Hardware - Ability to follow defined standard operating procedures - Strong verbal and written communication skills
Required Clearance: Active Secret
Desired: - Beginner knowledge of Virtual Center administration - Experience with system monitoring applications (e.g.,NetIQ, AppManager Suite, SolarWinds) - Self-driven with the ability to successfully work and promote inclusiveness in small groups and ITIL Foundation v3 (must attain within 3 months)
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
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