Customer Service Representative I

Do you like helping people get the most out of the technology they love?
Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you?
Then you'll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers - one at a time.

What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge.

The goal?

Help customers and provide them with solutions. We'll get you started by providing on-the-job training and resources. On our team, you'll be an important part of shaping our customer experience - from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services.

Bottom line? When our customers think of AT&T, they'll think of you.

WHAT'S IN IT FOR YOU?



Start with the Paycheck:  Customer Service Representatives can make up to $16.12($33,540.00) per year to start with increases every 6 months of active service up to $18.60 ( $38,688.00)!   AND c urrently, employees can earn an additional average monthly incentive of $437.50 based on performance. 

PLUS, employees are currently eligible to earn an additional $2750 in tenure bonus payments over their first 24 months (based on qualifying criteria)

Currently, employees are eligible for 50% off your AT&T wireless service and discounts on other AT&T products and services (i.e. DIRECTV, WIFI, etc..).

Add to all that a full benefit package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources.

To hear testimonials from several of our successful call center employees that have advanced their careers within AT&T, click here .

IN THE END, AT&T agents could make an average of $36,400 the 1 st year.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.  If you're 18 years or older, let's talk.

Answers inbound call from customers with billing issues, technical issues, or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems.  Handles telephone and face­-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company.  May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service.  Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management.

Our Employees say it best!  Watch now!

Additional Information:

Required Qualifications:

  • At least 18 years of age
  • 6 months experience operating a computer in Windows based environment
  • Availability to work a flexible schedule which includes all hours of call center operation


TRAINING:
  • Classroom training
  • On-the-job training
  • On-line training

SPECIAL JOB REQUIREMENTS:
  •  Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
  • One year customer service work experience preferred. Excellent communication and computer skills

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.

Click here to learn more about this job from AT&T employees!


Meet Some of AT&T's Employees

Aaron O.

Architect, Entertainment Group

As a cloud architect, Aaron builds and designs different cloud environments that enable video processing. His work helps customers get whichever channels they want, on whatever device they require.

Jennifer R.

iOS Developer

Jennifer develops mobile applications for AT&T customers. She creates new, easy-to-use features for iPhones and iPads that people haven’t experienced before.


Back to top