Customer Service Representative
We are hiring in Eden Prairie, MN
What's in it for you?
Start with the paycheck : Customer Service Reps can make up to $ 16.72 per hour ($ 34,777 annually ) to start.
AND, you receive an automatic pay increase every 6 months of active service up to top pay!
You'll receive 50% off your AT&T wireless service and discounts on other AT&T products and services (i.e. DirecTV, WIFI, etc..).
Add to all of that a full benefit package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources.
To hear testimonials from several of our successful
call center employees that have advanced their careers within AT&T,
click here .
If you have a knack for providing great customer service and innovative solutions, we'd love to meet with you.
On our Call Center team, you'll learn all about the coolest ways to help deliver exceptional service and solutions to our customers. It's a high-energy environment where you'll be part of a fun team that offers best-in-class service. Not to mention the amazing benefits, training programs and career potential we offer.
What you'll do:
Assist customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handle telephone and face-to-face customer contacts. Coordinate with all sales channels for retention efforts on existing customer base. May sell products and services offered by the Company. May help collect past due balances. Processes credit applications and activates service. Maintain appropriate records, prepares required reports, and updates customer accounts. May support and backup the sales and store operations, i.e., take customer payments, over the counter exchanges, programming of handsets, switchboard, etc. Perform other duties as assigned by management.
No physical requirements.
SPECIAL JOB REQUIREMENTS:
• Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required.
• May be required to work at other store locations.
• Classroom training.
• On-the-job training.
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Back to top