Customer Service Representative
- Cerritos, CA
Take the lead at the front line of our company. You'll offer customized solutions, identify sales opportunities and provide service for millions of customers - one at a time. Be a part of an award-winning team that passionately cares about customers. Your expert recommendations will ensure customers get the most out of the technology they love.
What does it take to deliver best-in-class service and technology? Excellent communication skills, professionalism and a desire to close the deal on sales. You'll handle customer service calls ranging from billing and payments to plan changes and upgrades. While you offer solutions and resolve issues, you'll work to transition each call to a sales opportunity; working to meet daily and monthly sales goals. Your consultative approach to customers' needs will deliver personalized recommendations of AT&T products and services.
What's in it for you? We'll provide on-the-job paid training and resources in a supportive environment that encourages your professional growth. We also offer a competitive compensation package. Customer Service Representatives start $17.30 per hour.
You'll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:
• AT&T internet & fiber
• AT&T phone (formerly U-verse Voice)
• DIRECTV (including Free HBO & NFL Sunday Ticket), DIRECTV NOW or U-verse TV
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you're 18 years or older, let's talk.
We are hiring for the following:
- Bilingual Spanish Customer Service Rep, Secondary Sales Group
- Customer Service Rep, Secondary Sales Group
- Customer Service Rep, Mobility Sales and Service (Sales required, earn commission)
Meet Some of AT&T's Employees
Pradeep M.Data Scientist
Pradeep works in the mobility organization, which is tasked with ensuring customers have a good experience while using their mobile phone and the AT&T network.
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