Client Solutions Executive 2 Retention & Development - Finance, Healthcare & Industry Solutions


As a direct sales position, the Client Solutions Executive 2 Retention & Development is responsible for building/maintaining relationships with customer, account planning/strategy, and pursuing new sales opportunities.

Key Roles/Responsibilities:

  • Primarily on customer premise, create existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions.
  • With the aid of support resources, identifies sales opportunity solutions.
  • Builds/maintains network of colleagues/customers to share information and obtain prospects.
  • May support resolution of customer disputes and accounts receivable discrepancies (i.e. billing/installation/customer issues).
  • Establishes/maintains productive long-term client relationships.
  • Supports in presenting products, services and migrations that can benefit customer needs.
  • Demonstrates broad and strong working knowledge of the organizations entire product/service line.
  • Partners with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions.
  • Develops responses to Request for Proposals.
  • Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.
  • Owns account relationship; responsible for meeting revenue objectives.
  • Demonstrates sustained record of sales achievement.
  • Effectively influences customers to diffuse potential problems.
  • Aids in devising direct sales plans/strategies.
  • May develop strategic initiatives to grow/retain the revenue stream of complex accounts/projects.
  • May support less experienced sales team through coaching or mentoring.
  • Works on complex projects.


Duties directly related to making sales include:

Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales,etc.; traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, including developing pricing/strategic plans and proposed solutions/sales; researching/developing solutions with AT&T external partners, including design/engineering; researching customer business/industry to identify new sales opportunities.

Education:

Bachelor's degree is not required but a Bachelor's Degree in a related field is preferred

Experience:

5-8 years direct work experience.

Supervisory: No


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