Bilingual Spanish Business Customer Service Specialist
- Miami, FL
Do you speak Spanish and English?
If you do, we are looking for you!
What's in it for you?
AT&T Customer Service Representatives can earn wages up to $16.76 per hour; which equals to a yearly salary of $34,866. Do you have prior customer service/sales experience or a college degree? If so, you may be eligible for higher pay. Bring your verifiable experience and education to the table to sweeten the deal. At this location there are additional monthly financial incentives currently available to you when you meet your sales goals and check all boxes on your performance. BUT there is more, you receive an automatic pay increase every 6 months of active service up to top pay! Base pay + commission; your future with AT&T is looking bright.
You'll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:
• AT&T internet & fiber
• AT&T phone (formerly U-verse Voice)
• DIRECTV (including Free HBO & NFL Sunday Ticket), DIRECTV NOW or U-verse TV
Hours of Operation: 7:30am - 7:00pm, Monday - Friday (closed on Weekend)
What does it take to deliver best-in-class service and technology?
Excellent communication skills, professionalism and a desire to close the deal on sales. You'll handle customer service calls ranging from billing and payments to plan changes and upgrades. While you offer customized solutions and resolve issues, you'll work to transition each call to a sales opportunity; working to meet daily and monthly sales goals. Your consultative approach to customers' needs will deliver personalized recommendations of AT&T products and services, ensuring that they get the most out of the technology they love.
Career possibilities are limitless with AT&T. We'll provide on-the-job paid training and resources in a supportive environment that encourages your professional growth.
You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.
If you're 18 years or older, let's talk.
• At least 18 years of age
• 6 months experience operating a computer in Windows based environment
• Availability to work a flexible schedule which includes all hours of call center operation
• Qualification on pre-employment screening
Study Guide for pre-employment screening (click the link below to open the study guide)
Mobility Call Center Assessment (MCCA)
• Classroom training
• On-the-job training
• On-line training
SPECIAL JOB REQUIREMENTS
• Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
• One year customer service work experience preferred. Excellent communication and computer skills.
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
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