Application Support Engineer

Overall Purpose: Responsible for the performance of any/all functions involved in the development and/or maintenance of new or existing applications.

Key Roles and Responsibilities: Using programming language and technology, writes code, completes programming and documentation, and performs testing and debugging of applications. Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked, or Internet-related computer programs. May interact with users to define system requirements and/or necessary modifications. Job Contribution: Technical support role. Organizes/completes structured assignments per pre defined priorities. Limited team impact.
KNOWLEDGE Acquires/demonstrates basic knowledge of principles and methods. Knowledge limited to specific processes/procedures needed to perform assignments within own work area. Basic knowledge of ATT technologies. Limited skill in technical field.
ANALYSIS/PROBLEM SOLVING Focused on data gathering/compilation/verification. Completes routine tasks. Reviews/solves routine problems applying clearly defined standard procedures.
INDEPENDENCE Highly directed and supervised; work is assigned, scheduled and prioritized by others. Works on detailed assignments. Work assignment is guided by standard procedures; judgment is minimal.
CONTRIBUTION TO ATT TECHNOLOGY Contributes through quality and efficiency of own work. Supports technical teams maintaining current technologies.
COMMUNICATION Displays appropriate listening skills to receive training/directions. Exchanges procedural information with immediate colleagues and/or internal customers. Collaborates with others in own area and seeks assistance and feedback as appropriate. Seeks self development opportunities; demonstrates aptitude for growth.

Required Qualifications

  • Strong understanding of and experience with all phases of the software development lifecycle (SDLC)

Desired Qualifications

  • Formal training or hands on experience in the following technical skills may be required:
  • C
  • C++
  • Java
  • Javascript
  • Ruby
  • Jboss
  • Perl
  • VXML
  • XML
  • UNIX
  • BS degree in Computer Science or related technical field

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