Account Manager 2 Ret & Dev


As a direct sales position, the Account Manager 2 Ret & Dev responsible for building/maintaining relationships with customer, account planning/strategy, and pursuing new sales opportunities.

Key Roles/Responsibilities:

  • Create existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions.
  • With aid of support group, identifies sales opportunity solutions. Builds/maintains network of colleagues/customers to share information and obtain prospects.
  • May support resolution of customer disputes and accounts receivable discrepancies.
  • Takes initiative /accountability for producing desired results.
  • Partnering with support, identifies and drives lifecycle sales opportunities to closure.
  • Manage contract renewal efforts for assigned accounts, generates contract addendums, and maintains contract expiration inventories.
  • Establishes/maintains productive long-term networks/relationships with customers.
  • Observes/participates in presenting products, services and migrations that can benefit customer's needs.
  • Demonstrates broad and strong working knowledge of the organizations entire product/service line.
  • Partners with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions.
  • Develops responses to Request for Proposals. Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.
  • Owns account relationship and responsible for meeting revenue objectives.
  • Demonstrates progressive record of sales achievement.
  • May aid management in devising direct sales plans/strategies.
  • May develop strategic initiatives to grow/retain the revenue stream of assigned complex accounts/projects while ensuring customer satisfaction.
  • May support the sales team through coaching or mentoring.
  • May assist less experienced peers.


Additional Information:

Duties directly related to making sales include:

Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.; traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, developing pricing/strategic plans and proposed solutions/sales; researching/developing/designing/engineering solutions with AT&T external partners; researching customer business/industry to identify new sales opportunities.

Education:

Bachelor's degree is not required but a Bachelor's degree in a related field is preferred.

Experience:

5-8 years direct work experience.

Supervisory: No


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