Service Delivery Manager with German

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 53 countries. By uniting unique high-end technologies across the full digital continuum with 57,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

We are currently looking for Service Delivery Manager with German.

What will you do?

• Establishing and maintaining good customer relationship incl. customer satisfaction monitoring
• Contract management (incl. presales phase and ongoing contract maintenance, etc.)
• Engagement in all service lifecycle phases (from Service Strategy till Operation through Continual Service Improvement)
• Service delivery at expected quality level, SLAs and costs
• Direct supervision of project or service team incl. team coaching and motivation
• Create strategies to maintain, improve and develop service delivery which supports business growth

• At least 5 years of experience in IT service management in large-scale international environments
• Practical experience as SDM or similar delivery role, developing and implementing new IT services/service architecture in a global environment
• Ability to evolve in a political context and to step into a difficult situation when necessary demonstrating flexibility and creativity in problem-solving
• Excellent communication and presentation skills
• Very good customer facing and influencing skills
• Analytical thinking and capability to plan and implement improvement actions
• Certified in IT Service Management (at least ITIL V3 Foundation)
• Must have: Fluency in German (spoken and written), English B2

• Certified in Project Management
• SAP
• Agile
• Scrum
• DevOps
• Jira

• Wellbeing programs & work-life balance - integration and passion sharing events
• Private medical and dental care
• Benefits platform - shopping, cinema, sport etc.
• Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program
• Courses and certifications e.g. Google Cloud, AWS, ITIL
• Conferences and Expert Communities
• Gift packages for special occasions: Easter, Christmas, Children's Day
• Appreciation for seniority: additional days off, Atos Jubilee gifts
• Remote working or commuting allowance, relocation package
• Charity and eco initiatives

• Quick conversation with HR (via MS Teams)
• Interview with a Manager/IT expert/project representative
• Feedback (1-5 business days after the interview)
• Work like you want-remotely, in hybrid mode or at our office.