User Research Coordinator

Job Description

Atlassian is seeking a Research Coordinator to directly support the Research team.  If you are an impeccable organizer and pride yourself in remaining calm and flexible in the face of ever-changing priorities and needs, then this is the role for you. You will primarily schedule user research sessions with  Atlassian customers, use and maintain User Research systems, and recruit new user research participants.


You will help identify the right types of participants for user research and screen them to ensure that they're a good fit for our research activities.

You’ll be responsible for managing multiple concurrent user research recruiting projects: confirming which types of customers the research team need for a particular project, emailing customers, helping them book appointments with researchers, and managing research calendar(s). You'll be welcoming to our research participants while working with a wide variety of internal stakeholders. You'll also help recruit new potential participants (customers and non-customers) into our Atlassian Design Feedback Group.

This role will present you with a broad understanding of all research activities in Atlassian. You will learn:

  • about user research methods and activities, including fortnightly product research, customer site visits, and strategic workshops, just to name a few. 
  • about enterprise software recruiting challenges and how to overcome them
  • about different customer types so you can align our activities to target them. 


You'll also be the key user and contact for the tools we use for recruiting (You Can Book Me, Exact Target, Google Calendars). We'll provide training on the tools, but you should be comfortable working with online business tools in general.

This role will be 40 hours a week, with some flexibility in work schedule. For example, since many of our User Researchers are in Sydney, Australia, we need someone who can work later in the afternoon, while morning hours are less of a priority.

We are looking for a self starter who can manage our logistics with skill

More about you

You’re a team player with a positive attitude. You are sharp, good-humored, flexible to changing environments/research needs, and are able to switch directions quickly. You are detail-oriented and self-driven. You can prioritize when faced with multiple projects (or ask for help). You are a master of communication, both written and verbal and are looking for a role in which you will thrive. You will be professional but approachable, and remain friendly even when you are managing several projects. 

You are an expert in Google Calendar. You are willing to learn/adopt new office and software technologies. You have demonstrated an ability to be proactive, exercise good judgment, and stay focussed.

You have experience working in administrative or support roles. Knowledge of Atlassian products and SQL is a big plus.

More about our team

Our research team is spread across our Sydney, San Francisco and Austin offices. While this role is primarily supporting the Sydney office you will be working with the other offices. Our team is highly collaborative and you will have the opportunity to learn more about research, design and creating awesome products. 

We take ‘Play, as a team’ seriously. We are a small team and we work hard but definitely know how to have fun while we are doing it. We support each other and constantly have each other’s backs.

We are very collaborative, but have the ability to work solo when needed.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With more than 60,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence and HipChat–and we’re just getting started. Driven by honest values , an amazing culture , and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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