Technical Support Engineer

Job Description

Atlassian helps teams turn ideas into reality with Dev Tools, Hipchat, Jira, and Confluence—our industry-standard collaboration tools. We're looking for Support Engineers for our growing team that has one goal: Making our customers awesome! One of the highest compliments you can get as a Support Engineer is that your customers ask for you by name. If that’s you, let’s talk. If you love solving the deepest and the gnarliest tech problems, enjoy working with all types of customers from around the world, and love variety, this job has it all in spades. This isn't your typical Support gig. You will have the responsibility of working with a wide range of customers, from startups to large corporations, to help identify and resolve product issues. Atlassian is a growing company and there's a lot of opportunities to work with a broad range of technologies, people and products. Here are just a few of the things you'll get involved in: verify bugs and work with development on delivering fixes, directly influence product direction through customer feedback, collaborate with our global Support team to serve customers worldwide and publish knowledge articles to our customer self-help portal.

More about you

On your first day, we’ll want you to have:

  • Strong knowledge of operating systems (Linux and/or Windows)
  • Strong degree of empathy for the customer experience
You’ll also need three of the following:
  • Ability to identify and resolve issues with Java/J2EE applications
  • Familiarity with database concepts (e.g., Oracle, SQL Server or Postgress)
  • Strong foundation of basic network functions, standards, and protocols
More about our team

The Support team is growing by leaps and bounds to keep up with the rapid pace of Atlassian customers, (this is a good problem to have). With this increase, stellar customer service and satisfaction remains our number one goal and supporting that in all ways possible. We continually work on projects and collaborate within our group to streamline processes and make it easier for users to have a great support experience with Atlassian. Our team works hard and pitches in when issues arise, but we never forget to have fun (beer pong tournament, anyone?) and celebrate our successes. Even when difficult problems arise (of course they always do in Support), we’re pretty sure you’ll be excited about coming to Atlassian every day to do this job and to work on this team.

To learn more about working with the Support Team at Atlassian, check out our Support Team page!

More about our benefits

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and beverages, ergonomic workstations with sit/stand desks, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage (medical, dental, and vision) for you and your family, 401k matching and more.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira, Confluence, Bitbucket, Trello, and now Stride. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional Information

We believe that the unique contributions of all Atlassians are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Atlassian, Inc., will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of SFPC Art.49.


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