Technical Account Manager (SF or Mountain View)
Use both your technical chops and business brain in this multifaceted position as a trusted advisor to Atlassian’s largest customers. As a Technical Account Manager (TAM), you’ll act as the “voice of the customer” across all of our products, arming our users with strategies and tactics to make the most out of their software investment. As a customer advocate to both our technology and operational teams, this role works to ensure that our customers always get a stellar user experience. The TAM will spend a majority of time planning, crafting, implementing, integrating and iterating customer’s Atlassian stack of Confluence, JIRA and Dev Tools, to meet (and exceed) their business and technical requirements. You’ll also facilitate accountability on the benefits of our solutions back up through our customers’ management chain. TAMs be the “tip of the spear” in discussions on growing the reach of our technologies for use cases and new markets. You’ll take part in special projects focused on future technologies that Atlassian is bringing to market. This position often works independently, typically in another geographical location outside our offices but TAMs also sometimes participate in customer briefings and presentation sessions with execs and marketing to explain the Enterprise benefits of Atlassian's products.
More about you
On your first day, we'd love you to have:
- Experience working with large customers in a consultative role in the software or development tools industry
- Familiarity with business applications (e.g., agile methodologies, application lifecycle management tools) and IT governance in large organizations
- Knowledge of IT infrastructure, familiarity of decisions and technologies at the networking and storage level, and experience with technical engagement delivery
- Strong communication skills, both as a presenter and even better if you are one of those that can synthesize information on the fly to come up with solutions quickly
- Emotional intelligence, as you will be working with decision makers across groups in large customer organizations
It's great, but not required, if you have:
- CSM and ITIL certification
**Please note: this person can be based in either our SF office location or our new, Mountain View office location.
More about the Team
The Atlassian Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about building customer success. Solutions Engineers engage with enterprise organizations with some of the most complex business challenges, and help them deliver a delightful solution to their business users. TAMs are the trusted advisor whom customers can rely on to help them make the best use of their Atlassian investment and attain their ideal solution for team collaboration. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision making, because we encourage creative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
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