Technical Account Manager

Job description

Atlassian Technical Account Managers (TAMs) guide our largest customers to build and deliver amazing value to their business with our products. TAMs are technology and process champions, demonstrating thought leadership to frame the customer's strategic direction, and then orchestrate our customer's team past their hurdles so they may achieve their desired outcome. As a TAM, you will deliver value through prescriptive insights and methodologies - whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, building new Collaboration communities, or improving IT services. You'll be our customer's trusted advisor from Atlassian to accelerate the effectiveness of their teams with Atlassian's solutions.

In this role, you'll cut across multiple technical disciplines and customer roles to guide the implementation, integration, and expansion of the customer's Atlassian stack of Confluence, Jira, and Developer Tools. You'll also reach into all parts of Atlassian to champion the user's cause and facilitate a deeper level of engagement with the customer. You will help our strongest promoters showcase their successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets.
Atlassian TAMs strive to help enterprise customers improve the benefits of their Atlassian investment.

On your first day, we'll expect you to have:

  • Experience working with large customers in a consulting or technical evangelist capacity, especially in the software or developmental tools industry
  • Experience working with Atlassian products
  • Experience with two or more of the following: DevOps and automation, continuous integration, agile development, real-time collaboration, or IT service management
  • Deep understanding of IT infrastructure and governance, OSI model layers, and critical business process management
  • Interest in working creatively with customers understand technical and business requirements and implement solutions, including change management and technical engagement delivery
  • Public speaking experience or published thought leadership

More about our team

Our Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. As a part of the team you'll engage with enterprise organizations with some of the most complex business challenges, and help them deliver a delightful solution to business users. TAMs are the trusted advisor whom customers can rely on to help them get the most out of our products and attain their ideal solution for team collaboration. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision-making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

More about our benefits

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year to support your favorite cause, plenty of food and beverages, ergonomic workstations with sit/stand desks, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage (medical, dental, and vision) for you and your family, 401k matching and more.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Atlassian, Inc., will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of SFPC Art.49.

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