Support Engineer

Job Description

We're looking for a Technical Support Engineer to join our growing support team with the goal of making our customers awesome. If you love solving the deepest and gnarliest tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is a growing company and there's a lot of opportunity to work with a broad range of technologies, people and products. Caution, this isn't your typical support gig.

The Technical Support Engineer will serve as the first point of contact (via a ticketing system ) for customers that utilize Atlassian products. You will be required to identify the root cause of customer issues, triage their problems, verify bugs and frequently provide unique and creative solutions. You often times find yourself collaborating with our global Support team to serve customers worldwide and publish new knowledge to our customer self-help portal. You will be responsible for providing Atlassian's legendary customer service through professional written and verbal communication with customers in various types of roles. As a Technical Support Engineer you are truly motivated by customer success in building the next great thing with Atlassian products.

More about you

On your first day, we'll expect you to have:

  • Experience in technical support working with Java/J2EE or similar applications
  • Deep understanding of operating systems (Linux, OS X, and/or Windows)
  • Familiarity with databases and relevant languages (e.g., SQL)
  • Strong foundation of basic network functions, standards, and protocols¬†

It's great, but not required, if you have:

  • Experience working with Atlassian products

More about our team  

The team is filled with customer focused individuals that champion and support industry-leading products that are used by a growing list of 50,000 customers globally. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues, and actively championing for customers within Atlassian. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. We are a combination of passion and persistence. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products. Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and all about providing legendary service to our customers. 

To learn more about working with the Support Team at Atlassian, check out our Support Team page!

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We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.



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