We're looking for a Technical Support Engineer to join our growing support team with the goal of making our customers awesome. If you love solving the deepest and the gnarliest tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is a growing company and there's a lot of opportunities to work with a broad range of technologies, people and products. Caution, this isn't your typical support gig.
The Technical Support Engineer will serve as the first point of contact (via a ticketing system) for customers that utilize Atlassian products. You will be required to identify the root cause of customer issues, triage their problems, verify bugs and frequently provide unique and creative solutions. You often times find yourself collaborating with our global Support team to serve customers worldwide and publish new knowledge to our customer self-help portal. You will be responsible for providing Atlassian's legendary customer service through professional written and verbal communication with customers in various types of roles. As a Technical Support Engineer, you are truly motivated by customer success in building the next great thing with Atlassian products.
More about you
On your first day, we'll expect you to have:
- Experience in technical support working with Java/J2EE or similar applications
- Deep understanding of operating systems (Linux, OS X, and/or Windows)
- Familiarity with databases and relevant languages (e.g., SQL)
- Strong foundation of basic network functions, standards, and protocols
- Experience working with Atlassian products
The team is filled with customer focused individuals that champion and support industry-leading products that are used by a growing list of 85,000 customers globally. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. We are a combination of passion and persistence. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products. Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and all about providing legendary service to our customers.
To learn more about working with the Support Team at Atlassian, check out our Support Team page!More about our benefits
Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and beverages, ergonomic workstations with sit/stand desks, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage (medical, dental, and vision) for you and your family, 401k matching and more.More about Atlassian
Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira, Confluence, Bitbucket, Trello, and now Stride. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Meet Some of Atlassian's Employees
Customer Advocate Manager
Rabya leads the Customer Advocate team in giving support to customers in all aspects of their Atlassian experience, answering non-technical inquiries through calls and email.
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