Solutions Engineer

Job Description

Atlassian is looking for an outgoing technical guru who can 'talk shop' with some of our largest customers. Our Solutions Engineer team plays a key role in how Atlassian recommends and sells our suite of Enterprise Products and Services. How do you know if this is a fit for you?

As a Solutions Engineer, you ride shotgun to our Enterprise Advocates, Atlassian’s flavor of an Enterprise Sales team, providing technical sales support. You guide customers through the execution of high profile product evaluations using in-depth knowledge of Atlassian, our Enterprise tool set, and industry best practices. This can take on many forms from product demonstrations, phone calls, email support, and rare but occasional on-site visits. Solutions Engineers also act as a feedback funnel directly to our product management teams, offering insights and recommendations gathered from their customer interactions.

More about you

You want to be a part of something big. Big customers, big projects and big products define this role. Between helping enable our Enterprise Advocates to shine brighter with our customers and helping our customers find solutions to their real pain points, nothing about this role is small. If you want to be a cog in a large and defined system, then this simply is not a job for you.

Still reading? Then we ask that you have 5-7 years experience interacting with customers and the strong written and oral communication skills to back it up. You have familiarity with application lifecycle concepts and deep experience with similar ALM tools (as a user or admin, or on the vendor side), in-depth knowledge of web applications, internet technology, and infrastructure concepts. Experience working off of a queue, development experience, and knowledge of scaling large software implementations (i.e. clustering, mirroring, etc..) are a plus. To be successful as a candidate, we are looking for someone who has supported both BTF and SaaS solutions (in other words, there are elements of this role that are server and application side. We are partial to candidates that have driven innovation through software, whether on the customer side with sales, project management or implementation, or internally through project leadership and application adoption. Really want to win us over? Tell us about your experience using Atlassian tools in the wild. If you don't have experience with Atlassian, we're still excited to talk to you if you have done sales engineering for installed java applications.

For this role, we are looking for candidates who are fluent in English and French or German.

More about our team

You’ll be talking with Fortune 500 companies everyday, working closely with our Enterprise Advocates as well as our Channel Partners to provide an Enterprise grade experience to our customers, while representing Atlassian's core values. If this mirrors how you want to work, then we are excited to have you join the team and help our company grow and change for the better. Just to communicate clearly, these values are not fluff - they are our north star, and drive many of the decisions that we make daily.

More about the perks

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, five paid volunteer days a year for your favourite cause, plenty of food and drinks (including beer and bubbly), ergonomic workstations with Aeron chairs, unique ShipIt days, a company paid trip after five years and more.

More about Atlassian

Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 60,000 global customers (including 85 of the Fortune 100), we’re advancing the power of collaboration with products including JIRA, Confluence, HipChat, Bitbucket, and more. Inspired by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team.

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

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