Software Support Engineer

Job Description

Atlassian helps teams turn ideas into reality with Dev Tools, HipChat, JIRA and Confluence--our industry-standard collaboration tools. We're looking for Support Engineers for our growing team that has one goal: Making our customers awesome! One of the highest compliments you can get as a Support Engineer is that your customers ask for you by name. If that’s you, let’s talk. If you love solving the deepest and gnarliest tech problems, enjoy working with all types of customers from around the world, and love variety, this job has it all in spades. This isn't your typical Support gig. You will have the responsibility of working with a wide range of customers, from startups to large corporations, to help identify and resolve product issues. Atlassian is a growing company and there's a lot of opportunity to work with a broad range of technologies, people and products. Here are just a few of the things you'll get involved in: verify bugs and work with development on delivering fixes, directly influence product direction through customer feedback, collaborate with our global Support team to serve customers worldwide and publish knowledge articles to our customer self-help portal.

More about you

On your first day, we’ll want you to have:

  • Strong knowledge of operating systems (Linux and/or Windows)
  • Strong degree of empathy for the customer experience

You’ll also need two of the following:

  • Ability to identify and resolve issues with Java/J2EE applications
  • Familiarity with database concepts (e.g., Oracle, SQL Server or Postgress)
  • Strong foundation of basic network functions, standards, and protocols 

More about our team

The Support team is growing by leaps and bounds to keep up with the rapid pace of Atlassian customers, (this is a good problem to have). With this increase, stellar customer service and satisfaction remains our number one goal and supporting that in all ways possible. We continually work on projects and collaborate within our group to streamline processes and make it easier for users to have a great support experience with Atlassian. Our team works hard and pitches in when issues arise, but we never forget to have fun (beer pong tournament, anyone?) and celebrate our successes. Even when difficult problems arise (of course they always do in Support), we’re pretty sure you’ll be excited about coming to Atlassian everyday to do this job and to work on this team. 

To learn more about working with the Support Team at Atlassian, check out our Support Team page!

Atlassian. Powered by You.

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

But wait, there’s more

Find out more about the Support team at  [email protected] Support  and  Customers for Life .

Atlassian, Inc., will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of SFPC Art.49.

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