Services Practice Manager

Job Description

Atlassian is looking for an experienced technology consulting practice and delivery manager to take the next step in shaping the service delivery approach within our Field Services organization.

In this role, we are looking for you to collaborate with both in-house Advisory (TAM) service team and our Partner consulting ecosystem to shape the evolution of consulting services across both our Self-hosted and Atlassian Cloud (SaaS) platforms. This role is critical to defining how Atlassian will scale our direct and channel service delivery to our Enterprise customers.

More about you

We’d love if you have worked with Fortune 500 customers in a technology advisory consulting capacity. You should be able to blend your technical knowledge and business acumen to shape consulting offerings that deliver exceptional value to the customer. You should have a good understanding of customer technology needs in areas such as Agile Development, Real-time Business Collaboration, DevOps and Automation, Continuous Integration and IT Service Management. You may have even deployed many of these solution areas through Atlassian's products. In addition you demonstrate a strong understanding of IT infrastructure and governance, and are able to engage strategically with senior leadership within the customer organization, to better align service delivery with customer strategy.

People describe you as a strategic thinker, self-driven technology learner, adept communicator, and a trusted advisor. You can analyze business requirements and translate them to technical needs with ease, and you always go a step further to coach your peers on how to deliver effective service to the customer.

More about our team

The Atlassian Field Services organization is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. TAMs engage with enterprise organizations with some of the most complex business challenges, and help them deliver solutions to their users on Atlassian's technologies. Atlassian partners go the distance delivering solutions from design to implementation and integration in the customer's environment. Together these services ensure the customer's successful adoption of their Atlassian investment.

At Atlassian, you'll have an immediate and direct impact on millions of users across our ecosystem. You won't get frustrated with bureaucracy or slow decision making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

More about our benefits

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks (including beer and bubbly), ergonomic workstations with Aeron chairs, 20% work time for your passion projects, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage for you and your family, 401k matching and more.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence, BitBucket, HipChat, and now Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional Information

We believe that the unique contributions of all Atlassians are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

But wait There's More

Check out these other resources to find out more:

TAM landing page:

TAM Datasheet:

Meet Some of Atlassian's Employees

Swati R.

Engineering Manager

Swati ensures that every feature and functionality of Atlassian’s popular products are fully and fantastically integrated in ways that will create seamless and unique user experiences.

Namrata L.

Senior Platform Developer

Namrata is responsible for building the back-end cloud services that solve common problems across Atlassian’s product base and keep the company’s customer experiences smooth and consistent.

Back to top