Senior Information Experience Writer (Technical Writer)

Job Description

Information is a powerful and essential element of the user experience. If that statement makes your eyes light up you might be who we're looking for.

At Atlassian, we look at the way we communicate technical information to our customers as an end-to-end journey. This journey begins inside our products and ends with just enough documentation to guide our customers or solve their problems. We know that good writing and software are not always considered synonymous and we're on a mission to change that.

This isn't a traditional technical writing role. As part of the Design Team, you'll be empowered to experiment with a variety of approaches to information in the UI, documentation, supporting materials, and anywhere else our customers experience information. We are also constantly working to find better ways to measure what makes an information experience successful. You'll be using these methods (perhaps suggesting new methods we've not thought of) to constantly challenge ourselves and improve our craft.

More about you 

This job is for someone who thinks bigger than traditional software documentation. You can explain complex features within tiny amounts of product real estate and communicate value in a compelling, clear, and effective way. If you have the following traits you will be a great fit:

  • a knack for creatively engaging with audiences
  • a need to work in a fast-paced environment
  • excellent project management skills
  • an ability to challenge yourself and others
  • a love for guiding users through a fun and creative learning process

On any given day you can expect to be testing and validating content, engaging with product managers, developers, and designers.

Ideally, you have strong experience with:

  • writing high-quality documentation
  • explaining complex technical topics to a variety of audiences
  • using design thinking and design processes (sparring, user journeys, personas) to improve or validate your work
  • working closely with engineers, designers, and PMs in an agile environment

Bonus points if you:

  • have worked on a developer focused product
  • have a good understanding of the software development process
  • have experience documenting the entire product experience, from setup and use, to external integrations and its ecosystem
More about our team

We believe information is critical to any user experience. When you join Atlassian as an Information Experience (IX) writer, you become part of the Atlassian Design organization. IX includes everything needed to understand, support, market, and use that product. You won't own all the content, but you'll help make sure the stories we tell are consistent and create a great experience for our customers.

Show us something

Along with your resume, send or point us to an example of great instructional or learning content that you've created.

More about the perks

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some awesome perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks (including beer and bubbly), ergonomic workstations with Aeron chairs, unique ShipIt days, a company paid trip after five years and more.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence, BitBucket, HipChat, and now Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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