Senior Information Experience Writer - Confluence Cloud
Have you ever found yourself rewriting onboarding tours, in-app tips, or product tutorials in your head? Do you consider information to be a powerful and essential element of a user's experience? If so, joining Atlassian's Information Experience team might be for you!
This isn't a traditional technical writing role. As an IX writer within the Confluence Design Team, you'll be empowered to experiment with a variety of approaches to information in the UI, documentation, supporting materials, and anywhere else our customers experience information. You'll also be encouraged to push us towards better ways of measuring the success of our content and its relation to customer engagement. In working directly with the Confluence engineering, marketing, product management, and support teams, you'll help create and curate the information that guides customers through their entire product journey.
More about the role:
This job is for someone who thinks bigger than traditional software documentation. You can explain complex features within tiny amounts of product real estate and communicate value in a compelling, clear and effective way. If you have the following traits you will be a great fit: a knack for creatively engaging with audiences, a need to work in a fast-paced environment, excellent project management skills, an ability to challenge yourself and others, and a love for guiding users through a fun and creative learning process. On any given day you can expect to be testing and validating content, engaging with product managers, developers and designers.
Ideally, you have strong experience with:
- Writing high-quality, personable content
- Explaining complex technical topics to a variety of audiences
- Using design thinking and processes (sparring, user journeys, personas) to improve or validate your work
- Working closely with engineers, designers, and PMs in an agile environment
- A good understanding of software development and agile cloud release processes
- Confluence and JIRA, or have experience working with wikis and project management software
- Developing extended content such as blogs, static sites, and visuals
Along with your resume, send or point us to an example of great instructional or learning content that you've created!
More about our benefits
Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and beverages, ergonomic workstations with sit/stand desks, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage (medical, dental, and vision) for you and your family, 401k matching and more.
More about Atlassian
Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence, BitBucket, HipChat, and now Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Atlassian, Inc., will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of SFPC Art.49
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