Senior Application Support Engineer - Linux

Job Description

If you are passionate about working with smart teams and providing high-quality service to the world's largest customers this role could be perfect for you. You will join our Enterprise Support team, which is passionate about providing advanced support and product expertise to our largest customers. As a lead level III support engineer, you will partner with Atlassian's most important customers. You will work with other team members in Austin and other Atlassian offices around the globe. You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our largest and most sophisticated customers.

You are key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, and creating a wide and loyal customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging and solving problems across one-to-many Atlassian products. As part of the team you will receive on-boarding training to make you a specialist in one to many of our products, system technologies, and network technologies. You will lead and participate in customer facing calls helping to communicate progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life. If this sounds interesting to you, apply and become part of our global team of engineers practicing a follow-the-sun methodology with our other offices around the world to deliver the best support possible for our high-priority customers.

More about you


On your first day, we'll expect you to have:
  • 3+ years of experience in support, software services, and/or system administration for a large end-user community
  • Deep knowledge of operating systems (e.g. Linux, OS X, and/or Windows)
  • Deep understanding of networks and relevant technologies, including proxies, load balancers, LDAP, Active Directory, and SSL
  • Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss, etc.)
  • Experience with SQL databases
It's great, but not required, if you have:
  • Experience working with Atlassian products
  • Administration of clustered/multi-node virtual appliances using VMware products
  • Previous scripting experience, preferably in Python, or a strong drive and ownership to learn given the appropriate time and resources
More about our team

The team is filled with customer focused individuals that champion and support industry-leading products that are used by a growing list of 50,000 customers globally. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the benefit of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. We are a combination of passion and persistence. We feel that through our roles we can positively impact millions of end-users and their experience our products. Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and all about providing legendary service to our customers.

To learn more about working with the Support Team at Atlassian, check out our Support Team page!

More about our benefits

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favourite cause, plenty of food and drinks (including our famous 'Charlie's bar'), ergonomic workstations with sit/stand desks, unique ShipIt days, a company paid trip after five years and more.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence, BitBucket, HipChat, and now Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional Information

We believe that the unique contributions of all Atlassians are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.


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