Renewals Specialist

Job Description

Are you passionate about turning customers into loyal fans? Would you like the opportunity to work in a company that's experiencing fast growth and help fuel its success by expanding customers within their current product portfolio? If yes, then read on!

We are looking for a motivated, customer-centric individual to join our Loyalty Advocate team. This opportunity is perfect for someone with an unmatchedpassion for building customer loyalty. If you have experience engaging customers in conversations about product offerings, if you can thoughtfully establish rapport by phone and email, if you are analytical and results-driven - we want to talk to you! Our mission is to maximize customer retention rates and promote product expansion through proactive outreach to a broad spectrum of customers around the globe. You'll be responsible for tracking sales activities and customer data within our internal systems (Salesforce.com). You'll be expected to maintain a deep understanding of product updates and new offerings and have the ability to articulate those improvements to increase customer awareness, as well as the ability to identify and drive cross-sell and up-sell opportunities.

You will join our amazing Field Operations team, and be able to collaborate with other teams all over the world, including Austin, San Francisco, Amsterdam, Manila and Sydney.

More about you

On your first day, we'll expect you to have:

  • Experience with inside sales, software renewals, or other relevant business areas
  • Empathy for the customer experience across a wide variety of countries and cultures
  • Demonstrated experience driving value for customers across multiple product offerings
  • Ability to be decisive and prioritize among competing opportunities
  • Ability to be a team player and meet customer needs at scale
It's great, but not required, if you have:
  • Experience with Salesforce.com or other CRM tools
  • Experience working across multiple geographic locations
  • Ability to understand technology and clearly articulate a value proposition to customers
  • Experience operating in a high-volume, targeted outreach model
  • Experience working in a channel sales model
More about our Team

We are a global team of hard-working, passionate, and cheerful Advocates located across the United States, the Netherlands and the Philippines. We run our organization like a well-oiled and agile team. We're customer-focused individuals who strive to continuously improve the customer retention rate by influencing, overcoming objections, and articulating value propositions to thousands of customers. We aim at bringing the best experience to our customers while continually improving strategy and efficiency. Our ultimate goal is to unleash the potential in every team.

We believe that the unique contributions of all Atlassians is the driver of our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status

All your information will be kept confidential according to EEO guidelines.


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