Project Manager (Customer Support and Success)

Job Description

We're looking for an experienced project manager capable of driving impactful outcomes to our Customers Support and Success global production systems, processes, and tools. If you like to roll up your sleeves to execute on deliverables with precision then this is the role for you!

Some example techniques/concepts you'll need to be experienced with are:

  • Project scoping
  • Writing requirements
  • Task management and scheduling
  • Cross-department coordination

Some of the tools/languages/systems you'll use are:

  • JIRA
  • Confluence
  • Agile

You'll work together with other project managers, product managers, analysts, data engineers, and subject matter authorities to deliver impactful outcomes to the organization. You'll participate in multiple concurrent high-visibility projects and support occasional ad hoc needs from your internal customers.

You will help drive the major programs of work throughout the team. You'll bring order and focus while leaving room for flexibility and innovation. You bring infectious urgency to those around you, you'll be a mentor, multiplier, influencer, negotiator and awesome communicator rolled into one.

More about you

You value high-quality work with attention to detail and have a track record of delivering both. You combine curiosity, discernment, and drive, and like asking "why" to unravel a seemingly complex problem and get to the root cause. You know how to gather, author, and interpret business requirements, and can resolve potential requirement conflicts among senior partners with grace and clarity.

When you encounter a problem you come up with multiple solutions, weigh the trade-offs and efforts, identify the best path forward, and exercise good judgment to drive ahead. You have experience in change management and turning information and questions into action. You're comfortable interacting with people across all levels of an organization and can field questions during a presentation like a pro.

You can quickly learn and be impactful in new areas to keep pace with our rapid growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to get things done.

More about our team

You'll be joining a growing project delivery and analytics team located in multiple regions across the globe. We challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand excellence, but there's laughter in every meeting because we deeply enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things. BBQ, tacos, and coffee are a few of our favorite things.

More about the perks

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and beverages, ergonomic workstations with sit/stand desks, creative ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage (medical, dental, and vision) for you and your family, 401k matching and more.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence, BitBucket, HipChat, and now Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.


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