Principal Solutions Engineer, DevOps (SF or Austin)

Job Description

Atlassian is looking for an outgoing technical guru who can 'talk shop' with our largest customers. Our Solutions Engineering team plays a key role in how Atlassian recommends and sells our suite of Enterprise Products and Services. How do you know if this is a fit for you?

As a Principal Solutions Engineer, you ride shotgun to our internal and channel go to market teams, providing technical sales support. You guide customers through the execution of high profile product evaluations using in-depth knowledge of Atlassian, our Enterprise tool set, and industry best practices. This can take on many forms from product demonstrations, phone calls, email support, and occasional on-site visits. The Principal Solutions Engineer also act as a feedback funnel directly to our product management teams, offering insights and recommendations gathered from their customer interactions.

More about you

You want to be a part of something big. Big customers, big projects and big products define this role. Between helping enable our Enterprise Advocates to shine brighter with our customers and helping our customers find solutions to their real pain points, nothing about this role is small. If you're more comfortable operating in a large and defined system, then this simply is not a job for you.

On your first day, we'll expect you to have:

  • 5-7 years experience interacting with customers and the strong written and oral communication skills to back it up. 
  • Familiarity with application lifecycle concepts and deep experience with similar ALM tools (as a user or admin, or on the vendor side)
  • Deep understanding of web applications, internet technology, and infrastructure concepts. 

It's great, but not required, if you have:

  • Deep knowledge in the DevOps space, understanding the ecosystem of potential integrations, and are able to talk the wide gambit of branching strategies through configuration as code. 
  • Really want to win us over? Tell us about your experience using Atlassian tools in the wild.

More about our team

You’ll be talking with Fortune 500 companies everyday, working closely with our go to market teams to provide an Enterprise grade experience to our customers. We're a get s#$% done global team, built on Atlassian's core values. If this mirrors how you want to work, then we are excited to have you join the team and help our company grow and change for the better.

More about the perks

This role can be either in San Francisco or in Austin. To support you at work (and play) we offer some killer perks: unlimited vacation, five paid volunteer days a year for your favorite cause, plenty of food and drinks (including beer), ergonomic workstations with Aeron chairs, 20% work time for your passion projects, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage and more.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With more than 60,000+ global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence and HipChat–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Atlassian. Powered by You.

We believe that the unique contributions of all Atlassians are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Atlassian, Inc., will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of SFPC Art.49. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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