Operational Excellence Lead

Job Description

Our team is looking for an experienced operational excellence leader capable of driving impactful outcomes to our Customers For Life global production systems, processes, and tools. If you have experience rolling up your sleeves and executing on deliverables with precision then this role is for you!

Some example techniques/concepts you'll need to experience with are:

  • Waste identification and reduction
  • Value stream mapping
  • Process design and improvement
  • Design of experiments
  • Statistical analysis
  • Root cause analysis
  • Data exploration and presentation

Some of the tools/systems you'll use are:

  • Tableau
  • DbVis
  • JIRA and Confluence
  • R

You'll work together with other operational excellence leads, analysts, data engineers, project managers, and subject matter experts to deliver impactful outcomes to the organization. You'll identify, initiate, and drive multiple concurrent high-visibility projects along with occasional ad hoc questions from your internal customers.


More about you

You have 5-10 years of experience in the field, a BS degree in Engineering or other technical discipline, and a Lean Six Sigma certification (Green Belt or higher). You have a history of delivering measurable impact on business performance in a support, services, or IT operations organization.

You have previous experience in designing and implementing experiment frameworks and lean programs in service/operations that allow operational teams to rapidly prototype ideas and roll out successful improvements globally. You also have experience using statistical analysis tools such as Minitab, R, etc.

 You value high-quality work with attention to detail and have a track record of delivering both. You combine curiosity with critical thinking and good judgment, and like asking "why" to unravel a seemingly complex problem and get to the root cause.

When you encounter a problem you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead. You're comfortable interacting with people across all levels of an organization and can field questions during a presentation like a pro. You're self-driven and find ways to be impactful.

To keep pace with our rapid growth and evolution you learn new things quickly. You can take an ambiguous assignment and create demonstrable business value.


More about our team

You'll be joining a growing operations engineering team located in multiple regions across the globe. We challenge each other constantly to improve our work and ask hard questions. We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things. BBQ, tacos, and coffee are a few of our favorite things.


More about the perks

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks (including beer and bubbly), ergonomic workstations with Aeron chairs, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage for you and your family, 401k matching and more.


More about Atlassian

Software is changing the world, and we’re at the center of it all. With more than 40,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence and HipChat–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

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