Development Team Lead - Customer Success, Marketplace

Job Description

Is leadership in your DNA? Do you enjoy solving challenging problems and helping customers succeed? As a Development Team Lead for Atlassian, you'll guide a small, entrepreneurial team of developers responsible for improving the customer experience with add-ons on the Atlassian Marketplace. You'll be a tinkerer, with a natural curiosity for learning combined with a desire for experimenting with new ideas and technologies. You'll be responsible for providing technical leadership and mentorship through pairing, daily stand-ups, code reviews and ongoing support for a fast-moving team building experimental features to improve customer success. You'll work closely with developers, product managers and designers to shape the customer success experience. You’ll ensure that commitments stay on track, remove any roadblocks, and facilitate timely decision-making. You’ll also help the team evaluate the size and shape of features and the impact of any trade-offs. This role meets with team members one-on-one to foster growth and help developers reach their career goals. You’ll also collaborate with other teams across Atlassian to exchange expertise and ensure project coordination is handled smoothly.

More about the team

As a team lead for Atlassian you will join an engineering-led company and the award-winning leader in software development and collaboration tools with over 60,000 customers and thousands of add-on vendors, many of whom build their businesses on top of our platform. We're looking for a results-driven development team lead to help guide our customers through one of their biggest pain-points while also mentoring an awesome team of developers and helping them flourish. You will be working in a fast-paced environment solving difficult, large-scale problems where creative, greenfield solutions are needed. Your team will be responsible for designing and implementing the end-to-end experience of the Customer Success program - where users go when they need guidance with their Marketplace add-ons. You will work directly with an awesome team of developers, as well as other engineering leaders, product management, design, and more. As a member of one of the fastest-growing businesses at Atlassian, our products are scaling rapidly, and this is the team with the most to gain.

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Qualifications

As a candidate to be a Development Team Lead, we expect you to have:

  • Strong experience working with Java in a professional environment
  • Experience growing and nurturing high performing, agile teams (4-6 person)
  • Experience with some of the standard front-end technologies like modern HTML, CSS, JavaScript (we use jQuery, Backbone.js, React, and more), REST, JSON
  • A deep architectural understanding of web applications
  • Creativity, experiment-driven approach, and innovative problem-solving skills
Additional Information

Bonus points if you have:

  • Been on the front-lines dealing with customers and/or support
  • Excitement about the latest trends in application design, SOA and microservices
  • Experience with agile software development methodologies like XP or Scrum
  • Interest to learn more about new languages and frameworks

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