Customer Insights Manager
The Customer Insights Manager will be responsible for leading critical analysis in support of strategic business and product initiatives. As a member of the Voice of the Customer team, you'll be passionate about driving our mission to improve customer engagement and loyalty. Your insights will infuse the DNA of our product, marketing and leadership teams.
In this role, you’ll be able to:
Lead medium to high impact initiatives to understand our customers
Develop insightful and tactical recommendations and inspire change in creating products that will delight our customers
More about you
On your first day, we'll expect you to have:
Bachelor’s degree in Business Intelligence or related field, or equivalent work experience.
Ability to work and communicate with multiple teams at a time
Love for uncovering treasures in a sea of data
Knowledge of speech analytics tool or other VOC methods.
Experience with different VOC tools and methods such as primary research, Net Promoter Score
A deep understanding of customer needs through research (this could take various forms - surveys, customer interviews, focus groups, etc.)
Familiar in using tools such as SQL and Tableau
More about our team
The team’s mission is to provide our teams the most honest and straightforward insights from our customer's feedback - all with the ultimate objective of enhancing customers' experience with Atlassian in order to build stronger relationships and customer advocates.
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All your information will be kept confidential according to EEO guidelines.
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