Customer Advocate

Job Description

If you enjoy putting yourself in your customer’s shoes (no matter how big or small!), love applying your analytical thinking skills to solve tough issues, and want lots of variety at work, the Customer for Life team is the place for you. One part brand champion and one part problem-solving guru, as a Customer Advocate you will focus on resolving licensing, pricing, and account management issues for new and existing customers (and creating a great experience for them while you’re doing it). You'll drive internal processes and automation improvements, along with collaborating with development teams to deliver customer feedback for better products. At Atlassian, we eat our own dog food: we recently transitioned from our old helpdesk tool to our own JIRA Service Desk, so you’ll get to use our flagship product every day.

More about you

On your first day, we'll expect you to have:

  • Experience in customer service, email help desk, and phone support
  • Empathy for the customer experience
  • Interest in working in a high-volume customer environment
  • Interest in working collaboratively with a geographically dispersed team

More about our team

You’ll be working with different customers every day, not to mention collaborating with teams, both across the office and the globe. Our team loves swapping stories and dropping knowledge about awesome customer conversations, all of which contribute to ways we can create a better customer experience. We promise you’ll never be bored.

To learn more about working with the Support Team at Atlassian, check out our Support Team page!

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We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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