Customer Advocate

Job Description

If you enjoy putting yourself in your customer’s shoes (no matter how big or small!), love applying your analytical thinking skills to solve tough issues, and want lots of variety at work, the Customer for Life team is the place for you. One part brand champion and one part problem-solving guru, as a Customer Advocate you will focus on resolving licensing, pricing, and account management issues for new and existing customers (and creating a great experience for them while you’re doing it). You'll drive internal processes and automation improvements, along with collaborating with development teams to deliver customer feedback for better products. At Atlassian, we eat our own dog food: we recently transitioned from our old helpdesk tool to our own JIRA Service Desk, so you’ll get to use our flagship product every day.

More about you

On your first day, we'll expect you to have:

  • Experience in customer service, email help desk, and phone support
  • Empathy for the customer experience
  • Interest in working in a high-volume customer environment
  • Interest in working collaboratively with a geographically dispersed team

More about our team

You’ll be working with different customers every day, not to mention collaborating with teams, both across the office and the globe. Our team loves swapping stories and dropping knowledge about awesome customer conversations, all of which contribute to ways we can create a better customer experience. We promise you’ll never be bored.

To learn more about working with the Support Team at Atlassian, check out our Support Team page!

More about our benefits

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favourite cause, plenty of food and beverages, ergonomic workstations, unique ShipIt days, a company paid trip after five years and more.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence, BitBucket, HipChat, and now Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.


Meet Some of Atlassian's Employees

Swati R.

Engineering Manager

Swati ensures that every feature and functionality of Atlassian’s popular products are fully and fantastically integrated in ways that will create seamless and unique user experiences.

Namrata L.

Senior Platform Developer

Namrata is responsible for building the back-end cloud services that solve common problems across Atlassian’s product base and keep the company’s customer experiences smooth and consistent.


Back to top